KAY Outlet — Local services in Auburn Hills

Discrimination against lesbians is still alive and well, folks. My wife and I just went to pick up our wedding rings that we had ordered a while back only to discover that they purposefully ordered the wrong sizes.

The first time we went to Kay to order the rings, the woman who was checking us out put down the wrong size. We noticed on our receipt and asked for her to change it. She said it was no problem and she would get it fixed and sent us on our way.

When we got there today and tried the rings on, they didn't fit and we asked the woman working there if it was the correct size. She slid it on the sizer and said it was the size we originally asked for and that our fingers must be swollen or that we must have been mistaken on what size we needed. We then asked her to check what size was ordered in the computer and sure enough, they had ordered the wrong ones and decided not to call us to tell us that they couldn't change the order to the correct ring size. All they would have had to do was cancel the order and order the right one. They wouldn't have even needed me there to do it.

The woman serving us wasn't apologetic. She said she was bummed out that she had to clean up someone else's mess. It was like it was her day that was ruined and not ours. She put in the order and said it would come quickly, that we would get them on Sept 5th. We ordered our first ones over a week ago! She said that we couldn't even rush order them. She continued to be snide and when I asked if she could do anything for this inconvenience (we had to drive an hour to pick these up!) she told us that the manager wasn't coming to work today and she couldn't do anything. She told us to talk to the manager when we picked the second set of rings up. When we asked how we would be sure that the manager would be in, she told us that we should call and push off our pickup until it was on a day that she was working.

We had to force this woman to give us the manager's card. It wasn't freely offered, as it should be in a situation like this. We also had her write her name down so we could tell her manager how poorly everyone handled this situation. I regret not asking her "would you treat a straight couple like this?" Instead I left the mall crying with My wife holding me close.

I feel sick that our wedding rings are going to be tainted by this moment. The people serving us clearly hated gays and didn't want to serve us in the first place. I may cancel our wedding ring order. This...

My husband bought my engagement ring and wedding band from this Kay’s outlet and he got a great deal! The prices are amazing he got nearly a 10k ring for almost half the price. I do believe it was a custom ring that someone had made and never picked up it was truly a one or kind and stuff like that only gets sent to the outlet. So as far as price and the ring goes it’s a great location for that! However when it came to sizing my ring I was so upset, I have small fingers but my hands sweat and swell quite often so I told the lady I wanted to get it sized to a 5 1/2 and she kept insisting I was making a mistake and should get it a size 5 but I stuck firm to I want it a 5 1/2 because I know my body not you basically. Well I get the ring back it feels super tight and I asked the lady working to see what size it was and it was a 5!!!!!!!! This was a different lady than the one who originally helped me she wasn’t working that day but if she was there I would of lost it! Who goes against the customer behind their back and sizes the ring to what they think regardless of the person wearing it! I’m heartbroken this happened I don’t want to get my ring sized back up again because I don’t want it the band to get thinned out. Now I can never wear my ring when my hands our sweaty or swollen which is a big portion of my life! Prices and uniqueness of rings great place but don’t get your ring...

Update: The store manager called me shortly after I left my review and rectified the situation. She told me that my warranty is still active since I did bring it in and as long as I continue to come every 6 months, it will be covered. If i go past 6 months and something does happen to my ring, that’s when it’s not covered. It was just explained to me incorrectly in store by the associate who helped me that day. She also told me that I need to specifically state that I’m there for my 6 month inspection and ask for a record each time or they may not know to log it into their system which is probably what happened to me the last few times I went in for the inspection/cleaning.

When my husband bought my ring back in march of 2020, we were told to bring it in every 6 months for an inspection and cleaning in order for it to stay under warranty. And we did. Every six months.

We went in the other day for the inspection and cleaning a bit early because it really needed to be cleaned and they told us it was no longer under warranty because they have no record of us bringing it in to be inspected and cleaned. Which is an absolute lie.

Id really appreciate someone reaching out to me to get this straightened out. My husband spent good money there for them to just...