Jimmy John's — Restaurant in Augusta

Ordered my Turkey Tom @8:29 tonight with potato salad and special instructions. Then go to tracking which showed order was received @ 8:30pm and out for delivery @8:35pm? The tracking never showed my food had been delivered then to go check being the app never updated and confirm my delivery to only first notice my potato salad had been opened with a nice portion eaten out of it then my sandwich was not cut in half nor had any onions nor xtra onions as I asked no xtra oregano no mayo or mustard packets no napkins no cucumbers! So i called asked for the manager he says speaking I asked for his name refused it at first then replied that his name was Saber he was very rude and after explaining everything that was wrong with my order he stated there was nothing he could do and I could bring the food back tomorrow for a refund but I paid a delivery fee! When I asked for the Gm name he stated he wasn’t giving me any information he continued to talk over me and continued to be rude to the point I just disconnected the call!! Why do you have such person representing your store your business who obviously could careless about me your customer who simply needed something good and energizing so I could take my meds for an ear infection before bed!! I’ve never been handled in such way at any of your Jimmy John stores!! I wouldn’t recommend the store on Agusta St to anyone being the so called manager is very rude, disrespectful and Non caring!! I will never order from this store again! I will continue to go to Pelham rd where the service and food is Great!! One thing you don’t do is play with ones money or food !!! I will be reaching out to corporate in the morning!! There’s no way they know or have any idea that there so called manager acts in such rude and...

Today is the very first time I ordered from Jimmy Johns ever, I figured it was finally time to give them a try. I ordered the Club Lulu sandwich which is a turkey and bacon sandwich and when it got to my home I realized it did not have bacon on it nor did it come with the pickle on the side. I called them back, explained what was wrong, and was told they would send out another sandwich for me minus the pickle because they didn't see it on the order. Okay. When they finally get here with the second sandwich (and no pickle) the delivery driver asked me if I could give him back the first sandwich. Seriously? You already messed up my order with TWO things wrong and you guys have the nerve to ask if I can give you back the first sandwich? I have never had an experience like this with a delivery order anywhere else. Very unprofessional. I have had trouble with Pizza Hut delivery only one time before and they were very apologetic and fixed the problem and did not ask if I could give the messed up food back. Jimmy Johns was not apologetic at all, made me feel like I was annoying them, then asked for the previous food back. I am a loyal customer anywhere I eat but Jimmy Johns Augusta will get no more of my money and I will inform others of this...

They get an F... Will never order again! We have been ordering from Jimmy John's for years. Today is the LAST and final order. Never again. I placed the order online as usual and we waited a significant time for the order to arrive. The driver brought in the bag and it was stapled shut. The driver left and when we opened the bag there was only 1 sandwich in the bag - and one sandwich was missing. We called them immediately and reported the missing sandwich. Their response..? They said that the driver said the sandwich was in the bag and they refused to bring us the missing lunch. The bag was stapled shut no doubt by those who make the items. No idea why you think a driver knows the contents of the bag. Did I mention that we used to order from you for myself and employees about 3 times a week. Goodbye Jimmy Johns,...