Xfinity Store by Comcast — Local services in Augusta

Worst business and would never recommend!!! The following is a brief (partial) synopsis: false advertising (agreed to promotional package-monthly set amount for one year- yet bill continuously increased); wasted at least 10 hours trying to resolve over 3 months and in mean time accumulated other charges and issues (on hold for at least 1 hour to speak with a rep. every time I called, on phone for at least 1 hour with several different reps. only to become more frustrated because of language barrier, intentional repeating of "fluff" words, lied to, and ended with no resolution; decided on line chatting with rep. and was told I'm owed a credit for being over charged periodically over the last year, but a response team would need to call me to tell me how much of a credit (to date no call or reflection on bill) and offered a cheaper monthly promotional package that still isn't reflected on bill to date (3 months later); my service was shut off 5 days after being told I had a credit and I've been charged for 55+ days of services (based on a non-promotional rate) when I have had zero service during that time; during those 55 days I've online chatted and called (should be recorded) in attempt to resolve. 3 reps have told me I have a credit from the year of increased charges, offered cheaper promotional rate, none of this would negatively impacting my credit etc., but the last manager I spoke with stated the previous supervisor made a note on the account : no other credit is due, that I never accepted new promotion via automative system (even though, never told about automotive system and I have screen shot of online chat that shows I accepted and where rep states for me to call specific # to get credit amount I'm due. During that recorded call I accepted again and was still not given credit amount because that rep stated another Dept would need to contact me during week day. We agreed on the next day at specific time, but no call from them). This manager was very rude and made zero effort to look into what I had been told. I explained who and when I talked to (that told me differently), encouraged him to listen to recorded conversations, etc He told me they have no way of knowing who I spoke with or what was said (that they have 100 Lalaines that work for company from all over USA), he had no idea who could listen to recorded conversation, but I could trying calling another Dept (gave me another number), and that it didn't matter what proof I had or what I was told that the other supervisor's notes stated the final decision. I've also been hung up on a couple of times while the rep put me on hold to go get a manager. Several other issues that I can prove, but you get the picture. I work 3 jobs and have been unable to go to store directly, but today decided to looked up local store phone number, so I could make appointment with a local manager (miss work), and unsurprisingly found 800 # and no way to speak with a local person. Bottom line, in October 2017 was told I had a credit (from increasing charges during one year when promotional rate was $59.99), offered new promotion of $39.99 plus $10 modem charge per month starting Oct 2017, and now my bill reflects $601.25. I have had about 5 days of services since told credit! Explain that one!...

This is not about the store. The folks at the store have been as helpful as they can be. The problem is the poor cable service that Comcast offers in the area. No a day goes by that the service does not have problems. Either the video drops out or the internet is down. Trying to get a trouble call is almost impossible. Customer service in India does not want to put a trouble call in. When you finally do get the idiots to put in a call, they will call you every day two to three times a day trying to get you to cancel it. When they finally do get a truck to your house, they really don't do anything but sit in the truck and watch their cell phone. Then they tell you they can't find anything wrong, but the service keeps dropping out!. Don't try to call the local tech center. They won't answer the telephone or return your call. The technical management does not care about customers at all. All they seem to be able to do is make excuses. Mr. Parks the Technical Manager for Augusta is the absolute worse at taking care of a customer. The poor service in Augusta is directly attributed to his poor management of the Augusta Technical Center. They never did get my problems fixed. I cancelled my service and went with WOW Cable. The service is better and the price is lower, and WOW does not put data caps on a customer like Comcast does. You don't have to sign a rip off contract to get the good price either. Do yourself a great big favor and avoid Comcast or Xfinity(they are the same sorry service). The only thing that Comcast has that works with no problems, is the auto pay system. They hit your credit card every month with no problems at all! Do listen to the over seas customer service folks either. They will tell you they are giving you a credit for you trouble, but it never comes through. Oh, they also want to charge an early termination fee for cancelling the service. They would not cancel it during the no questions asked period. When I finally got hold of someone to cancel it, I was told that I was a week too late. It cost me $100.00 to cancel my internet and video, but at twice the price it is worth it to be done with this nightmare they call Comcast(Xfinity)! I gave them one star because you can't give them no stars! If you are in Augusta, I recommend you try WOW Cable. Just to let you know that I am not just some customer ranting about something I don't know, I retired from the Augusta Technical Center. This is not the company that I retired from. We use to take care of our customers. I guess it is the new upper management the company has, thanks for...

I talked to representatives from exfinity over the phone..they said I was due for a upgrade..they told me I qualified for a free phone and that both of my lines would then be 20 each..also my bill with my security would go down..my security is 120 and change a month..my one cell phone is 65 a month..I was told bc of the up grade my security system would also come down..roughly with the amount they gave me together would be around 105 amonth...then when I did receive my new phone..I stayed on the phone for (48) minutes trying to get itso I could make a call..(NO) success..I was transferred (5) times during this call ..I was told each time they did not have the tools needed..again (5) times I was transferred..all the while I was not able to make any calls ..I called again the following day to try again and nothing else was different still the same..I finally told them I would just take it to the store.as I walked in Le'Roy A Rock was there..he helped me before and was very knowledgeable so I requested him again...as I was talking to him him looked into the computer..come to find out the phone was (not) free..neither of my bills were reduced.. as I needed a second line I went ahead and bought a phone from the store..Rock helped me with all transferred all of my information over from my other phone in which by the way the screen was jumping so bad you could hardly see it but he got all transfered anyway..did what ever he did and made it so I could make calls and use my phone..helped me return the ( supposed ) free phone..my intentions were when I walked into the store was to just get my new phone to where I could make phone calls and not worry bout the other one that the screen was jumping that he transfered all information from..when he helped me with the new one I decided to just go back home and get the old one..the one the screen was jumping..I seriously did not think rewound be able to see it buthe did...so rounding it up..my security and phone service has been extremely terrible since I have been with exfinity..I was ready to throw in the towel...(THE ONLY THING THAT KEPT ME FROM LEAVING IS (LE'ROY A ROCK) AGAIN..IF YOU DID NOT HEAR ME..THEONLY THING THAT KEPT ME FROM LEAVING EXFINITY IS (LE'ROY A ROCK)...