KFC — Restaurant in Augusta

Normally, I hate KFC. Overpriced, instant mash potatoes, badly run. I've made it a rule to skip eating rather than endure the dishonor. My inner Hannibal won't allow tactical mistakes.

Not this gem!

The drive-thru was long. Maybe 12 cars in line.

"We can't get thru the Alps in winter!" I blathered.

My gf ignored me. She does that alot.

We went inside, because i think I'm smart. I am Newton!

Oopsie! Over 35 people! That's dining plus waiting for food. I told my GF not to order for me.

The young lady that took her order was friendly, super competent, and fast!

I began to question my genius.

The back of the house appeared competent and efficient!

Maybe I was wrong about KFC. I am rarely wrong about anything. I'm Galileo!

The place was well maintained despite being very busy! I usually find tables dirty and trashcans overfilled.

I was pleasantly wrong. Again.

My GF had ordered for me despite my protestations.

Our food was hot and quick! Whoops! Back to the drawing board Copernicus!

We both had a two piece combo and got out for under $13!

I wish I had saved our receipt. It might have had our order takers name, but in truth, THE WHOLE STAFF ROCKED!

While we ate, a boat load of young ladies plus in field hockey uniforms and their parents arrived.

This will crash their restaurant!

At this point, I was rooting for the staff of a restaurant chain that I had abandoned.

NEVER HAPPENED!

The restaurant was silky smooth, continuing to pump out hot food furiously.

Maybe their's something in the water here in central Maine that's lacking in southern Maine.

Pasteur was unavailable...

I pull up to the drive through at like 10:15pm, ask for a medium potato wedge box. Ended up with a large because they don't serve mediums, asked for a medium sprite, drive through guy asks "is sierra mist okay?" I say "sure" he gives me my total and says "see ya at the window" I pull up, give a guy my money, dude gives me my receipt and change. Then the drive through guy who took my order hands me the potato wedges, hands me the soda, then asks if we want dipping sauce for the wedges, I say "just ketchup please" and he disappears for a minute. Dude comes back with two large ads handfuls of ketchup packets and says "is this enough, or do you want less?" I respond, "i mean, yea I guess I'll take that much" so I put my hands out to take the ketchup, he then says "I'll give you less" and disappears for another second, dude comes back with at least 35 packets of ketchup and gives them to me, then asks if I'd like a cup to put the ketchup in, so sure why not right? He comes back to the window with a cup, and says "here i even got you a lid so you can reseal the ketchup!" Then he says have a wonderful night. Never again would i be okay with sierra mist instead of sprite unless there was customer service as hilarious...

This place is a joke. My order is never correct and it’s really not a hard order. I consistently have to have them remake it or just suffer the consequences. So I stopped going for awhile.

Tonight, we attempted to try again, hoping it would change. If anything, it’s worse.

The people are rude as hell. My husband ordered food on their app so it would be ready by the time he got there. They won’t refund the money and although they close at 12-1am then told my husband they weren’t making any food period originally, when my husband questioned it, the person just kept saying sorry even though they are remaining open. Why stay open if you’re going to deny everyone’s orders? Then changed his story and said “oh we can do Taco Bell” yet once again, the things ordered, we were told we couldn’t have with yet again, no explanation. Then STILL had to pay more money, with no refund. Again, why stay open if you’re going to refuse almost every option on the menu for BOTH KFC and Taco Bell? Why are we not allowed a refund?

I’m done wasting my time with this restaurant. Clearly...