Medici Roasting — Restaurant in Austin

Dear Medici Coffee Team, I am writing to share my experience at your Domain location on Memorial Day, Monday, between 11:00 AM and 12:00 PM. As I have done many times before over the last year, I visited the store with my dog. Upon arriving, I was approached by a young man with a husky who asked if I regularly bring my dog into Medici. I replied that I do, and he mentioned that he had previously been told dogs weren’t allowed inside. I assured him that, in my experience, many people bring their dogs in regularly. However, when I entered the store, the male employee behind the counter informed me that dogs are not permitted inside. I was surprised, as I have visited multiple times before with my dog and have never been told otherwise. I asked why it was an issue now, and he pointed out a sign on the door that I honestly had never noticed. He then mentioned that the policy is due to the fact that Medici serves food. When I asked for clarification, he inquired whether I lived “here,” which I assumed meant within The Domain. He then offered me a 10% discount. It was unclear whether this gesture was because I’m a regular customer, a Domain resident, or for another reason entirely. What stood out to me most, however, was the inconsistency in how the policy was applied. There appears to be no signage on the entrance connected to the leasing office, which is commonly used by residents that live in the building, many of whom also enter with their dogs. This inconsistency can create confusion and lead to situations like the one I experienced. I was particularly disappointed for the young man with the husky who had been turned away. It raised concerns for me about possible bias, whether due to the dog’s size or another factor. If dog size is a consideration, it begs the question of fairness and whether such a policy could be viewed as discriminatory. For example, we would not exclude individuals based on their body size when boarding an airplane; the same level of thoughtfulness should apply here. Additionally, if the concern is hygiene or pet fur near food, I would suggest reviewing the current food safety practices. I have noticed that the pastry cabinet does not have a door, and have even seen flies land on the items inside. If strict food safety is a concern, the focus should be comprehensive, not selectively enforced through inconsistent dog policies. The Domain is generally known as a dog-friendly environment. When I visit other nearby establishments such as Starbucks, my dog is welcomed, even offered a pup cup, and I’ve never experienced or witnessed discrimination based on breed or size. I hope Medici will take this feedback into consideration. A clear, consistent policy applied fairly across all entry points and customer interactions will help maintain the welcoming and inclusive atmosphere that patrons expect. Thank you for your time...

Craftwork is only OK if you really need somewhere to sit down and work. Their coffee is average at best, and not really memorable. My gripe is that, while appearing clean, bright, and open, the seating is actually not very great. The tables are covered in some sticky coating that not only grabs onto anything you put on it, but it's also disconcerting when you want to move literally any item, to have to peel it off the surface like a bandaid. It also leaves brown sticky residue on any paper you put down. The same with the bench seats, it's a little alarming to have to peel your pants off of the seats due to the same sticky residue. In addition to this, while appearing like a great place to camp and get stuff done, the outlets are all unusable due to them being tied with cable ties, so if you must, do come charged up. TLDR: I'd come in for a coffee if it was convenient, sure, but i definitely wouldn't come back to...

Nice, quaint location in the Domain. Parking can be a small challenge but there is usually some street parking near the IBM building.

My only grip is sometimes the staff (mainly the female baristas) could be more engaging. Ive visited this location several times and, while not a deal breaker, it would make for a better customer experience. On my last visit my drink took a while, which is ok sometimes. I was checking every minute or two from my seat, which was close to the pick up spot. Then I figured there was no way I would not be able to hear my name being called because I was so close so I started with my work. 5-7 mins later I look up and see a drink on the counter...my drink. If the barista did call my name it was in a soft tone, but she could have called again...there was only a few people in the shop so I can't say it was due to being...