Modern Market Eatery - Frost Tower — Restaurant in Austin

DON’T EAT HERE. I don’t even know where to begin with this review. I usually love modern market, I typically go to the one in Westlake. This location however, has to be one of the worst customer service experiences I’ve ever had. First off, we waited 30 minuets for our food (2 sandwiches) when there was only on 2 other people in the restaurant and I could visibly see the kitchen staff on their phones and paying attention to other things. After waiting patiently, we got our 2 sandwiches which were both completely wrong. You could even see the instructions on the package ‘no arugula, no tomato, no onion’ but there was still all of the ingredients on there and there was different bread on both sides of the sandwich. I’ve eaten these sandwiches before from the Westlake location so I know how they’re supposed to be made. Never the less, mistakes happen so I went up to the kitchen staff and kindly explained that our sandwiches were both wrong. The ‘head chef’ or something of that nature just looked at me, snatched one of the sandwiches and threw it in the bin. The other that I told him had onion on it when it wasn’t supposed to as I was allergic he proceeded to open the sandwich and start picking the onion out a foot away from my face. I repeated myself and said I’m allergic, he angrily snatched this sandwich into the bin as well. I stood there for a minuet then went and sat back down, as the staff didn’t say a word to me. I came back and got my sandwiches 10 minuets later when the ‘head chef’ threw the bag onto the counter with no label on it and I asked ‘is this mine’ no response. So I asked again ‘is this mine’ and he waived his hand behind him while he was facing another direction to suggest it was. I picked it up and sat down. I wasn’t even shocked at this point, the images I’m attaching are of the NEW re-done sandwich. Smothered in sauce, only one peice of bread was toasted the other was stone cold out of a bag. There was also no cheese and the chicken was luke warm at best. My friends sandwich was dry and also on the cold side. We ended up leaving and not eating the food, who knows what else happens in the back of kitchen if this is the kind of food they’re producing. I have no words for this experience other than DON’T EAT HERE. They don’t care about customers whatsoever, don’t take allergies seriously and the food is terrible. I wish I could give 0 stars. A degrading and horrible experience that I don’t wish to relive. Go...

I love modern market, and in general I think their food is amazing. However this is based on respect and customer service. I went to the modern market on Congress, and ordered a turmeric veggie with chicken. I drove all the way back to my destination, and realized that they had forgotten the chicken. I immediately called, during which time a male that worked there said that he would refund the meal, and also give me a credit for the inconvenience. I told him that I would still be coming back and he told me he would handle it when I got there. Upon getting there a manger whom name I don’t know but she was mixed with braids replies “I don’t have to give you a refund, I don’t have to do anything, that’s just weird if I give you the chicken.” I politely reminded her that someone having to drive 30 minutes out of the way was a major inconvenience, that this was the word of her employees and she reluctantly with an attitude gave me a coffee. The behavior was so in appropriate and uncomfortable that the cashier apologized on the managers behalf. I expect when food is high quality and moderate in price that the customer is treated with dignity and respect not with an attitude and ignorance. I sincerely hope that this restaurant chooses to hire more employees with compassion and accountability...

I've been wanting to eat here for a while, and finally had the opportunity yesterday. We ordered a cup of soup and a chicken salad of some kind, serving ourselves a water and a lemonade. When the soup and salad came we split them between us and ate upstairs, which was nice. Frankly, I found this was way too expensive for lunch. Thank goodness we split the two items. I don't like doing it, but I'll get specific here. The cost was $24. For one salad, one cup of soup and a lemonade. Maybe they charged us more because we split the two items? It was tough to tell. We ordered to a cashier while standing in line. Each of us ordered off off large hand-held menus which did Not have prices, while on the wall above the cashier were also menus, which Did have prices. Nevertheless it was awkward to look back and forth between the wall and hand-held menus and figure out the final price ahead of time. Especially with people behind us in line (at 2 p.m.) The curry soup was very good, and the salad was fresh, so I'm not complaining about the quality...