Wendy's — Restaurant in Austin

I will never go back to the Wendy's at UT. Sometimes the people working there just look right through me and don't take my order. I hope the 2 people working this morning lose their jobs. They were super rude and when I called them on it, they told me I was rude. When I walked in, they just kept talking to each other, never said "I'll take your order over here" or anything. I ordered chicken nuggets, a value drink and a small Frosty. When my order came up I asked several times about my Frosty. They acted like they had no clue what I wAs talking about, so I said I ordered a small vanilla Frosty. The guy started saying they didn't have vanilla, then he held up the receipt to show there wasn't a Frosty on it, like trying to prove me wrong or act like I was trying to get away with something? Instead of just saying they didn't ring it up and then ringing it up. I said okay I'd like to get a Frosty, then said never mind, because of their attitude. They said ok and started talking and laughing amongst themselves while I went to get a drink. I know how to use the drink machines but often they don't work and the employees get huffy. I couldn't get any ice out of the machine so I went back to the counter where they ignored me, so I said loudly, can I get a drink? The guy said, the drinks are over there in the machine. I said I know but it's not working. He said you have to choose which drink you want. DUH! I said, listen, I know how to in use the machine, but it's not working. The girl said " the machine is working just fine. How are we being rude when we explained that we're out of ice because of the race, and you're rude, too. If I could give them a negative 10 for service I would. Isaid I would never go back, but I decided to go back one more time to use my $2 off from taking the survey, if the 2 people from the previous day weren't working. A different guy was working, so I placed my order and gave him the receipt with the code on it. He said you have to take the survey, I can't take this. I said I did take the survey, that's how I got this code that's written on the receipt. He said he didn't know how...

• A Surreal Experience at Wendy's*

⭐☆☆☆☆ (For the experience, not the service!)

I recently visited a Wendy’s and, wow, it was an encounter to remember! I had high hopes for a classic burger and fries but ended up with an unexpected twist that left me questioning reality.

First Impressions: The place seemed normal enough at first. The menu was bright, the staff was doing their usual hustle, and the smell of freshly cooked burgers filled the air. However, things took a wild turn when I approached the counter to place my order.

The Employee: The employee taking my order was… well, let’s say he was not acting like your typical fast-food worker. His energy was off the charts! He was moving quickly, speaking in rapid-fire sentences, and seemed to be completely absorbed in his own world. I half-expected him to start juggling the ketchup bottles!

Order Mayhem: When I tried to place my order, he kept mishearing me and responding with random phrases. “You want a Frosty? Totally! But what about the pineapple?” I wasn’t sure where the pineapple came into play, considering it’s not even on the menu! This went on for a solid few minutes, and I almost felt like I was in a comedy sketch.

The Energy: His laughter was contagious, albeit a tad alarming. Other customers were exchanging glances, unsure if they should be amused or concerned. One woman looked ready to call for backup, while another guy made a TikTok video of the chaos unfolding.

Final Thoughts: After an endlessly entertaining ordering process, I finally got my meal—completely different from what I intended but packed with character (literally!). The food was still decent, as Wendy’s usually is, but the experience overshadowed the taste.

In summary, if you want a classic fast-food experience, you might want to pick a different Wendy's or at least brace yourself for a wild ride! Just remember, sometimes you get more than you bargained for. Who knew a simple trip for a burger could turn into...

I eat here WAY too often, and can confidently say that there's roughly a 40 percent chance your order will be incorrect, more-so if you request any modification. You'll wait 15 minutes for your food, followed by more time for them to correct it, before finally getting your almost right but still not right order. No apologies or anything, more like you'll get dirty looks for requesting your order to be corrected. All the while two different music tracks are blasting from speakers, the kitchen and dining room songs bleeding into eachother like the world's worst DJ. So to recap, slow service, inaccurate orders on the regular, blasting music, and dirty looks. Why two stars and not one? Only because I genuinely like the food. We can't all be perfect, but we can choose to eat...