Starbucks — Restaurant in Avon

Hi,

My husband and I just moved to the area about a month ago and since then have visited Starbucks at 35825 Detroit Ave Avon, OH a few times. This has been my experience:

1st visit order: White Mocha Frappachino. I receive a White Mocha Creme Frappachino instead. After waiting 10 min in line I now have to park and go in with my toddler and have them remake it.

2nd visit order: White Mocha Latte. I receive a White Hot Chocolate (no espresso at all) After waiting 10 min in line I now have to park and go in with my toddler and have them remake it.

3rd visit order: Two Caramel Macchiatos. I receive 1 with no espresso and the 2nd with double the espresso. After waiting 15 min in line I now have to park and go in with my toddler and have them remake them.

And finally, my last visit to this store today....

4th visit order: Decaf White Mocha. I receive a Decaf Mocha. After waiting 10 min in line I now have to park and go in with my toddler and have them remake it.

When I got my correct drink it tasted like a 20 pump white mocha instead of a 4-5 pump or however many they are supposed to put in there. I went back to my car 2 drinks in hand with my toddler. 1 tasting horrible and the other incorrect one. I dumped half the white mocha out and poured in have the mocha. Made myself a tuxedo and drove home to write this review. I understand the store is always busy and mistakes happen. The baristas are very sweet and helpful but PLEASE retrain your employees! I have never gone to a Starbucks this many times and consecutively received a wrong drink and it tasting bad!

UNACCEPTABLE. I will never go to this Starbucks again.

I will now take my business to the Starbucks in...

I went in when it was super busy. Drinks ordered and received within ten minutes..yeah ten minutes. As I was waiting I saw so many people get agitated because they didn't get their drinks within their time frame.

Staff was well. Went the quickest they could and they even apologized to customers who should've allotted themselves more time to wait for their coffee...don't they know by now that this starbucks is #1??

I got my drink that had syrup running down my cup...and I smiled. I realized I got hooked up with extra syrup rather than being a culprit of some mean batista trying to make my hands sticky, and my steering wheel.

Bad reviews:

Give yourself TIME TO WAIT. TIME TO CLEAN YOUR CUPS. TIME TO CHECK YOUR LIDS.

Patience and positivity. Ifor you don't have time for the wait, don't become a person who ridicules places and people because they couldn't be on YOUR TIME. You decided to come in the stote or sit in the drive thru when you had little time.

Avon starbucks is the store to go to if you're a genuine and caring person who has time to wait for their cup of coffee to be correct....the batista is doing so much already trying to remember your damn customized drink(s) along with OTHER'SIDE that are CUSTOMIZED with so much add one.

Coffee is meant to be made slowly. Haste makes waste.

Management was decent when I was there. A young lady was actively encouraging the crew to keep their work ethics up. The batistasecond were smiling and...

Love Starbucks, but there is one employee who is had been on drive through both times we've been to this location, several months apart, who simply has an incredibly hard time following, "two quad-shot venti vanilla lattes, one with oat milk.". She had to repeat and repeat each step. The first time, the order was screwed up, lacking both vanilla and pay milk in one of the latte's. Yet, this is how I've been instructed by other Starbucks employees to most efficiently place my order, and I continue to have great success at other locations with other employees. I believe that while anyone should be given an opportunity, the drive thru might be more challenging than is reasonable for this individual. Perhaps a barista with the printed order to follow would be more...