Dunkin' — Restaurant in Bangor

I ordered two bacon egg and cheese bagels! I waited in the drive through about 5mins behind one other customer. Then I drove up paid..5mins went by...then other..Meanwhile the staff was apologizing for the LONG wait..which was nice...finally about 15mins total...I was handed a bag and they said" you had the sriracha (so and so)?" I said no.... two bacon egg and cheese bagels..I overheard the workers saying they must have given another (walk in) customer my order. Again they said they were sorry and said the sandwich would be right out. Meanwhile I'm in the drive through with a million people behind me. I offered to park and come in..they said no that's ok it will be one more min. Another 5 mins go by.. at this point I was going to ask for my money back I had somewhere to be and couldn't wait any longer. I got the attention of a worker and he came to the window..again apologizing !! I asked if I could just get my money..and he was like yes...but it's just going to be one more minute and then he asked if there was any kind of donut I would like to have. I said no thank you. He quickly walked off..and the manager came to the window. He said the next time I come though that my order would be "on us" and he handed me my bag of food. I said thank you...and drove off after sitting in the drive threw for almost 30mins...of course I didn't even check my bag...i just wanted to get out of there. Well as you probably guessed...it wasn't my order...AGAIN!! I was given some kind of sausage on flat bread and hashbrowns that were super soggy and smashed all to hell at the bottom of the bag....So two other people got wrong orders...and I didnt get mine after waiting soooooo long. When I drove out of the drive through...the line was backed out into the road....I did appreciate their kindness, but man they just couldn't get it...

Visited this very same location yesterday sometime after supper. We went inside to order to find a competent, energetic, albeit very busy employee. Asked politely if we could wait for her to take our order, we noticed the absence of employees at this location. After a short wait, she came ,with a (weary!!) smile and asked what she could do for us. My friend asked if she was the only employee working to which she replied yes. We placed our order, 2 coffees, 2 sandwiches and 4 doughnuts. She prepared our take out order promptly with a smile and delightful conversation, all while continuing to take orders from the drive through. To this visit and this employee, we give 5 stars. Would give more if possible!!!! Today. Around 2:30-2:45. Visited this same location to find a disrespectful, hurried, irritated employee who took our order, (almost exactly the same order as yesterday, sans 2 doughnuts), with an annoyed countenance. My attempt at light conversation was met with bitter replies. One sandwich in my order was incorrectly prepared. To this visit I would give the food 4 stars. It was good except for the one sandwich. Service.... If I could possibly give negative stars I would give -*. Minus 5. Which also affects Atmosphere which would be...

We drove to Maine all the way from New York. After a long drive and a hassle to find a hotel. We ended up in a hotel right next to this Dunkin location. Pleased to have a Dunkin Donuts next to us.

But our pleasure soon became a nightmare as soon as we entered this store. Today around 2:00 - 3:00 pm there was this specific employee, (A lady to be precise) was so rude and disrespectful, who made us feel totally uncomfortable to place our order. She gave one word answers and neglecting our freedom to place an order. Even there other male employee felt bad for how she treated us and he came and took care of our order.

We were left speechless. I dont what she was going through, maybe she had a bad day or she doesn't like to work or she didnt like our skin color. But thats not the way to treat customers and visiters to your beautiful town and state. I would say its an utter disappointment for our visit in Maine. Driving back to NYC with a bad experience. Unfortunately from now onwards, when I hear the word Maine. This bad and hurtful experience is always going to be...