Morelia Mexican Grill, Bastrop — Restaurant in Bastrop

My husband I went here once and had a pretty good experience so we figured we would come back. I have never written a bad review for a restaraunt in my life, especially as former service industry for 10+ years but this was the worst experience I have ever had at a restraunt in my life.

We ordered a round of the top shelf margaritas which took almost 20 minutes to arrive when there was only one other table in the restraunt. Once they finally came out the lime juice and orange juice had gone bad, like the taste of mixing toothpaste and OJ with fermentation BAD. I asked the server if we could get a round of Mexican maritni's instead. They were very good like the last time. Still they took about 20 minutes to arrive to the table. I get it sometimes people have an off day. I can understand that and let it slide. However, our food came out and was extremely oversalted, and cold. Even worse the ground beef in our beef enchiladas were not fully cooked. The beef was still pink in the middle and slimey. I like a rare steak but not rare ground beef in an enchilada. That is not how it is suposed to come. The beans were as cold as if they came out of the walk in, and the enchiladas had been sitting out so long that the melted cheese had now become hardned and greasy. The food was so salty that we had to constantly gulp down our waters. Our server had never come back to check on us and we had to do one of those little polite waves accross the restraunt to ask her for some more water. We said "please, and thank you so much, we appreciate it" and her response was "I'l just have to go get the pitcher from the back from you guys then I guess."with aheavy sigh and she rolled her eyes and didn't come back for almost 10 minutes. Again we were only 1 of two tables in the entire restraunt. I then watched a couple come in at 8:15 asking for a table to which our server replied "the kitchen is closed." Walk away and ignore them. The sign on the door and on online stated that the restraunt dooes not close until 9pm on week days. The food, I can deal with. But the blatant rudeness of server not only to us but to the other guests was absoultely apalling.

When my husband and I got the bill it was 82$. Our server had not comp'd the drinks which I am still happy to pay for, but paying for rancid drinks that we barely touched and the server took off our table that is pretty ridiculous.

I am not sure if we will be coming back again because this dining experience was like murphy's law. Everything that could go wrong did. The first time wsa great, but having raw, cold, over salted food on top of rancid drinks with abhorantly rude service makes me think twice about...

UPDATEManager Wendy and Marcela went over and above to make issue right. Cannot wait to get my Carne Guisada.

Let me start off by saying that anyone that knows me knows that Morelia's in Bastrop is my hands down, favorite restaurant. I am struggling writing this review but feel that something needs to change. Friday night after dog training I decided to treat myself to take out and of course Morelia's topped my list. I called in Carne Guisada. Was told my order would be ready in 10-15 minutes, perfect. Repeat my order please, Carne Guisada. I arrive at Morelia's 15 minutes later only to be told my ticket is behind 2 others. Oh heck no. The manager even went back to the kitchen I guess to move my ticket up because apparently it either got forgotten (my guess) or it got pushed to the back of the line. I have my dog in the car so I go to check on her and the hostess comes and tells me that my order is ready. I get my order and head to my destination, literally across the street. Open the container and not only did I get the Carnitas guisada (I think) but all of the contents in the box were all mixed together. The pork substance, refried beans (I ordered charro), rice, guacamole, were all one big lump of yuck that went right into the trash can. My dinner consited of chips and salsa. I called Morelia's and spoke briefly with hostess as she was relaying my concern with either management or the cooks and I guess I was forgotten on phone so I hung up. You would have thought managment or hostess would have called me back, they did have my phone number because when I placed order, they asked for it. Plus I am sure they have caller id. What they may not know is I frequent Morelia's at least twice a week if not more. I think this whole experience has forced me to find...

I wanted chicken fajitas without the sides, so I asked my server can I have that? She said yes, it will be $2 less. I said great. So the original price on the menu for Chicken Fajitas says $17.99.

When I went to pay for my check, it displayed the chicken fajitas at $17.99. So I asked the gentleman who was checking me out, do I get the $2 off because I had no sides, he said the $2 was taken off, that the chicken fajitas are $19.99. I said that’s not what the menu says, and asked him to go get a menu. He did not, so I grabbed one to show him that it says $17.99. He says that they haven’t updated the menu. So is it my fault for thinking I was getting Fajitas for $17.99? What other items on the menu are not updated? Or was he lying to not remove the $2? I don’t care about the $2, it’s the principle. You could have easily said, ‘oh I’m sorry, I can see how that was confusing and our mistake for not updating the menu- let me take $2 off of your order’

But no, he stood by his ignorance and doesn’t know customer service.

I’m highly disappointed in how he handled the situation. Received no tip.

The plate of chicken by the way was bland, dry, and had no flavor.

Do better with the food and your staff.

Will...