Chick-fil-A — Restaurant in Bastrop

I went to this location on Sept 5th around 6:00pm. I was excited to get Chick Fil a because I hadn’t ate all day. I ordered in the third lane and he completed the order correctly. When I pulled around there were two guys outside handing out orders. Well one guy comes to the third outside lane and passes my car to talk to his friend who had no mask on. Then the guy comes to my car after talking to his friend and ask for my name, and if it’s my order. I stated yes it’s my order. I took the order but was hesitant. I drove towards Home Depot but realized I didn’t feel comfortable because the guy in the car didn’t have a mask on plus they did not give me a receipt. I drove back to the third lane and told the guy that took my order what happened and I asked can I talk to the manager. I explained to the manager what happened and he didn’t even apologize for his employees actions. I told him i don’t want the food and he can have it back but he hesitated and said he couldn’t take it back. Which confirms why I didn’t want the meal either due to COVID-19. He said how much was the meal I said I don’t know because I didn’t get a receipt! The employee in the background said you have to ask for a receipt. Well I had to get back in the long line to get a refund, and I seen the cashier give the two vehicles in front of me receipts with their cards. I knew in my gut I should’ve never stop at this location, I should’ve waited to get to Austin! Customer Service was pure TRASH!! Never Again!! Asked the manager for the guys name and he said Anthony. Not sure if that was his real name, but I will be filing a...

I told the drive thru attendant that l wanted two spicy deluxe meals one with coby cheese and one with pepper jack. Only lettuce,no tomatoes or pickles. She had an attitude and I had to repeat my order twice to make sure it was right. When I got to the window my order was incorrect. I was given regular spicy sandwiches with just pickles and cheese. After telling them to fix the order they had to go "verify" before fixing my order. While waiting for the sandwiches to be fixed I wanted to snack on fries but they were super salty. I look at the fries and they were dark. Like the had been refried and salted again. I tried dusting off the salt and it was still too salty. When they came back with the remade sandwiches they still had tomatoes. -_- Before they left I asked if I could get new fries and then supervisor/manager came out. She asked how she could help and I asked her if she could replace my fries. She said "Well I could but it would just be replaced with the same fries. All of our fries are salted together" I told her "well can't you make new fries without salt" (I already know this is an option) She said "Well yes but that will take 6 minutes and don't know if you want to wait" I was getting frustrated with her tone and the service. I told her not worry about it and went on my way. We just threw away the fries and removed the tomatoes. This is not Chick-fil-A service I am used to and having to argue about just getting an order correct and having quality food was super disappointing. Would not recommend coming to...

I want to take a moment to share how impressed I am with the service I consistently receive at Chick-fil-A, specifically because of Madie. Every time my family and I come in, she is attentive, thoughtful, and goes out of her way to make sure we have everything we need. She doesn’t just do her job she makes us feel genuinely cared for. Madie always takes the time to check in with us, making sure my kids are happy and comfortable. It’s clear she pays attention to detail and takes pride in her work. What stands out most is how she goes above and beyond in ways that make a lasting impression. Today was an especially memorable experience. When I mentioned to Madie that it was my daughter’s birthday, she immediately lit up and made the moment so special. She sang “Happy Birthday” to her with such kindness, gifted her a small toy cow, and even treated her to an ice cream. It wasn’t just the gestures themselves, but the genuine joy and care she put into them that made the experience so meaningful for us. On top of all of this, she still made sure we were well taken care of throughout our meal, never missing a detail. Employees like Madie represent the heart of what excellent customer service should be not only attentive and professional, but also caring and personal. She made what could have been just another meal into a memory my daughter will cherish. Chick-fil-A is lucky to have her, and because of her, we’ll continue to look forward to...