Subway — Restaurant in Bastrop

This location needs some polishing on their service. Always out of stock of certain chips and staff is not motivated.

I need to add to by previous feedback. I recently decided to give them another try hoping that they had rotated their employees. They did! However, they were worst the the previous ones. I was helped by a young lady with no customer service skills that responded like we were making her work on something she did not want. She then proceeded to struggle to slice the bread open and subsequently dropped the bread knife. She did pick it up and dipped it in a bucket of water "to clean" it and continued with sandwich making. She placed the ham on the crease of the bread (no biggie but I would think that they are "educated" on making a sandwich during training). The veggies were handled by a young gentleman that seemed to have his mind in something else other than work. He overstuffed the sandwich with veggies. I purchased the combo and at check out they tell me that they are out of napkins. When I went to get my drink the ice kept on getting stuck for which the employees handed the customers a spoon to poke the machine for ice. After several people complained about the ice, the kid comes over and realizes that it is out of ice. He brings a bag of ice out from the back and proceeds to slam it on the floor with intent of breaking up the ice cubes. He keeps on doing this for at least 5 minutes. Needless to say the floor was not the cleanest (it's where everyone stands when pouring their drink)! I guess my good sense of humor allowed me to get a good laugh at everything. It's just a shame that this subway is horrible given the location in. I threw my sandwich and drink away before even tasting anything. The best part of my meal were the Hot Cheetos! So if you do go to this subway skip the sandwich and dig in to their chips, they're...

Horrible service, bad management, unclean.

Every time I order food here for pickup they're out of almost A LOT of what is to offer, and when I arrive they forget some toppings or to let me know the cookies I ordered were gone instead of letting me know over the phone.

Additionally, today (03/28/2021 I experienced the same thing as usual, but this time the guy behind the counter was not wearing a mask OR gloves while preparing people's food. We're in a pandemic, and even if he had his shots CDC recommends to still use masks. To note, even IF we were not even in a pandemic, FDA food regulations require protective wear (AKA gloves) to be used when handling or preparing food for consumption in a business. The fact he was taking money, handling food, and touching surfaces without wearing gloves is unsanitary.

I ordered the buffalo chicken sandwich, but it was cold and comprised of mostly if not all ranch. There was nothing buffalo sauce related about it. Just regular chopped chicken thrown between bread and smothered in ranch. There were toppings I requested that were missing.

I would have asked for a refund, but this store manager refuses to do refunds with online payments from my previous experience I had fall of last year and had to argue to get my money back.

Place also looks grungy, and seems they don't clean the lobby a lot from the leftovers stains from people eating previously or the floor having bits of food laying around.

After today, I can't justify ever spending money here. The subway down by Buckee's may be owned by the same person, but at least it has...

I usually don't talk about my negative experience at some places, but after today I just had to. My boyfriend and I went to get something to eat over here after work, and there was a line. No problem, we are fine waiting. The older Hispanic lady was screaming at the cashier. The entire time she was having a fit saying he wasn't helping when he was literally doing his job. She was yelling at him in front of everyone, telling him that he wasn't doing his job, so what does she do? Stepped aside for like 5 minutes, pulls him away from whatever he's doing, and the line stops moving for like 10 minutes because she just had to tell the manager that he wasn't doing anything. She was embarrassing this poor kid the entire time. Everyone in line just kept looking at each other like wow this lady needs to chill. She said she needed help, and every time he would try to help her, she would just yell at him and criticize him that he was doing it wrong. I felt really bad for him, he looked very sweet and was being super nice to us. He was doing his best to remain professional while she was yelling at him. That lady is far from professional. It is a sandwich job, it is not that stressful. Just move the line on and move on...