BurgerIM Baton Rouge — Restaurant in Baton Rouge

Don't Do It! I stopped by for the first time to grab a quick lunch. The cashier was very polite and took my order quickly. I ordered two small burgers and chorizo fries. After receiving my order I noticed that the chorizo fries didn't have chorizo and thought I was giving someones order by mistake. When I asked the cashier I was told that the chorizo was "blended into the cheese sauce". It tasted like a thin salty cheese sauce on top of fries honestly. Didn't want to give it much thought , so I simply smiled , said that I understood, then ordered and paid for the plain salted fries. After placing the order the cashier and young female kitchen staff had a quick discussion about my order which I found odd. Since I didn't complain or want anything for free. I was then brought out a container that was obviously dirty and covered with debris and red-ish greas/oil.( pics below)The fries were very oily as well and looked as if they'd been refried in the grease. Not sure why any of that would be there if it was just supposed to be plain fries and it felt really intentional. I wouldn't be comfortable giving that someone to actually eat. I found it insulting and disgusting, so I quickly and quietly finished my soda and threw all the food in the trash. I suppose only "some" paying customers receive decent food here. I definitely won't be back, nor do I recommend.

• side note after speaking with a friend about my poor experience here, I was told that particular female kitchen staff I described can be a bit "nasty" in her preparation with the food. After today I totally believe it*

*Response to owner.

1. I'm not sure why you feel the need to bring up race.
2. Being a female minority business owner (which I am as well) doesn't some how give you , me or anyone else a get outta jail free card for providing sub quality services or goods.
3. Regardless to why or what the container was covered in, it was a greasy mess that did NOT belong there in the first place. I found it disgusting and personally had no interest in eating it. My choice.
4. The race- baiting thing is ridiculous 🙄 . When I say some people got better food I mean just that hunny. If you scroll through your reviews you have "some" people who love your food an "some" people who were served expired items.....
5. I have several friends that work at a medical clinic less than a mile from your restaurant, that stated plain and simple that your food quality has gone down and that they've stop eating there because of it..... Lastly if you feel your doing a great job then by all means continue to run your business and handle food how you see fit. Its not my concern, but I will post my review of my experience how I see fit.

Have a Blessed day 🙏

• The owner seems to be making up facts the more she retells the situation so this will be my last response ..... The 2 burgers and 2 orders of fries I received didn't taste well and smelled like old grease, probably why it was brown.. The tray that I was served was dirty with a substance that was unknown to me. However I suppose the owner feels that I should have just eaten it anyway. Other customers (I don't have coworkers)called the owner's food handling "nasty" after I mentioned this restaurant- I agree The owner brought up race because that was the first thing that came to her mind- which says alot. I hope this review...

Editing to add a reply to the owner: I did not review you based on a sticker. I reviewed you based on the fact that you waste peoples' time by not making sure your prices are honestly reflected where people go to look for your prices. Nobody goes to a Facebook or Instagram page to look for a Restaurant menu if it's already right there on Google maps. And nobody expects to go up to a counter to purchase food and find that the $7 Burger advertised is actually $9. That's quite a price difference. That is the main reason for my rating. All of these issues are part of owning a business and it is part of the decision-making process when you decide that you're going to open/buy a business.

Original: I had psyched myself up to get a burger and fries for lunch today. When I read the bad review from the other customer that was clearly overblown, I kind of wanted to throw them some business just because. I was afraid it would be pricey, but after looking all over for menu prices and not finding any on their website, I figured that the menu pricing listed right here on their Google maps page must be accurate. However, after going in, I discovered that their prices are actually at least 28% higher than what their menu prices are listed as on Google Maps menu. At least make sure your actual menu prices are available somewhere if they're not going to match with what Google has. And business owners hav control over what is associated with their business on Google Maps, so there's really not an excuse to not update those menu prices. Also, I was a little annoyed to walk in and see a sticker on the door that says Latinx owned. It would seem to me that a Spanish-speaking individual proud of their heritage would understand that the term Latinx is not a real term. The Spanish language is a gendered language. Nouns that change according to gender either end with an O or an a. When the gender is not known or is mixed between male and female, the default is to end it with an O. Therefore, Latino, if you feel compelled to tell us your ethnicity in order to garner business, would be sufficient for anyone of Latin heritage. Kind of glad the prices were exorbitantly higher than expected because I really wouldn't want to give my money to a business with a stupid sticker like that on their door. Grow your customer base by having good products, good service, and good prices, not based on your ethnicity.

And please fix your pricing...

I was just at BurgerIM with my fiancé and had ordered a Gnarly Barley Jucifer. The keg had kicked before they could top off the glass. Our waiter informed me that they were out of Jucifer but they would pour me another beer of my choice. I replaced it with Tin Roof Voodoo. While I was waiting for my Voodoo, I took a sip of the Jucifer and it was sour and flat. I brought it back up to the front and informed them. When the Voodoo was brought to my table, I took a sip and then noticed that it was dark grey in color. I had initially thought it was the glass but sure enough it was the beer. Voodoo is supposed to be golden and transparent. I drank what literally looked liked moldy sewage. I brought my beer back to the front counter once again and informed the employee. He then poured me a Bud Light. I took a sip of the Bud Light and it also was very sour. I then decided to just get a bottled beer...by this time I'm pretty frustrated. I ordered a bottle of Parish Brewing Cane Brake. I took a sip of that beer and it was also sour. I looked at the date and it was bottled on 1/22/20. It was over 12 months old!!! At this point I'm very upset. I ask to speak to a manager and they kept giving me the run a round. I patiently wait for the manager and no one ever comes to our table. They had the cashier bring me a refund of my beer and I made it very clear to him that I wanted to speak to a manager. He said the manager would be right out. Long story short, "the manager" never came. I can't even begin to describe how incredibly upset I am about the piss poor customer service and supposed management and the EXTREMELY UNSANITARY beverages they are serving. Whoever is in charge of sanitation and making sure that the beer lines are clean and clear needs to be FIRED!!! SERVING MOLDY BEER AND 12 MONTH EXPIRED BOTTLED BEER IS COMPLETELY UNACCEPTABLE!!! Also the fact that management wouldn't come and speak with me shows me the type of establishment they are and makes me wonder about the sanitation of the food and how fresh it actually is. I will NEVER be coming back to this place of business and will be sure to inform all my friends and family as well as the Baton Rouge medical community, that I'm thoroughly involved with due to my profession, to never come...