Culver’s — Restaurant in Baxter

I went to pick up an order. Then asked a Culvers employee if it were complete. I was told yes. I got to address . 3 things missing. Went back to Culvers in Baxter. A very young manager came out and said. How do i know things were missing. I asked if she thought I was lying. I explained there were only 2 drinks and there was supoosed to be 4. She said we asee the order but we gave you your food and drinks. I explained no, i picked it up and 2 drinks only. She was well i cant do anything for you unless you want to purchase again. I said i just want my damm food. Instead of trying to resolve the matter. She said get out of my store. This is Minnesota nice in Baxter if your dont come from their Ethic baxkground. I even said i sorry, my hushband just past and im just trying to get what i paid for and whats . She said i adont xare who died in a Very Sarcastic tone. She is about 26, brown hair 5'3. Culvers Baxter. Living in Tonka Bay were good friends. They bought the 1st Culvers in Minnesota. They want people who trust gueat and that are kind. The workers knew i didnt get all thay was ordered. They were intimadated by the Hilter Manager, to speak up. I left the store without the food that had...

I have loved going to Culver's since I was a kid, it was even my first job where I lived at the time. That being said, I may be a bit more critical. Pros: Food is almost always great, hot and fresh, and served quickly, I can't recall having an issue with that. Employees are friendly. Cons: This store is open until 10 and I have gone several times around 8 PM or just before and they are already cleaning the soda machines and don't say ANYTHING, just wait for us to try the machine and look at us like we're stupid and then tell us we need to get our drinks at the drive through counter, which doesn't have all of the soda options. This is VERY irritating. The soda needs to be fully available to all customers during their business hours. Additionally, they should be cleaning the nozzles after close so they are clean overnight and in the morning. Also there have been a few times when employees are standing around with their backs towards their counter involved in their conversations. It takes them several minutes to even realize I am there if I don't say anything. Not very professional. Could use better management...

It can be a busy restaurant and with precautions around Covid-19, their inside dining room is closed, making the drive thru even busier.

HOWEVER, in an extremely brilliant move they setup a security booth as a second drive thru! You use the staffed booth, credit and debit only, to order and purchase your food. The cashier will give you a number and you pull around to the main parking lot where they'll bring your order. The security booth checkout has laminated color menus for those who may not know what they want.

Culver's took a perceived "weakness" only one drive thru and shutting down their dining room, and they came up with a low cost outside-the-box solution that improves their service. This is exceptionally brilliant!

My son and I could have waited in the traditional line that was several vehicles deep. Instead we used the security booth checkout and had our food while the last car in line had yet to order!

Way to go Culver's! You didn't gripe and complain about a problem everyone was facing...you solved the problem with ingenuity and...