Broadway Hot Bagels — Restaurant in Bayonne

It's unfortunate that no matter how simple the order is, it will be wrong every time. I've tolerated it for years because the food is good but yesterday I ordered 2 bagel sandwiches and 1 drink...it was $23 and only one bagel was in the bag. The manager wouldn't get on the phone and I didn't have time to stop before work so I got beat again. It's happened countless times and it's just a matter of not caring to check the receipt with what's in the bag. Customer service, accuracy and not wasting people's time and money is important...you can walk a few blocks in any direction in Bayonne and get a bagel so their lack of care will eventually catch up with them. IN RESPONSE TO YOUR REPLY, I was going to leave it alone, but here we go...Your response shows your poor customer service. Of course, mistakes happen, and yes, I used Uber Eats. Knowing that your customers are paying extra and that a driver isn't going to return if something is missing or incorrect, you should take 1 min to double check the order. If you even looked at the receipt, you would've known that 1 bagel and a drink wasn't $23, so obviously something's missing.  I've been going there for years and almost every time something in my order is wrong, I just usually let it go because it's minor and not worth going back. But there's no doubt, when I order for my whole family, someone's order is going to be wrong. Anything from from not toasting the bagel, adding ketchup when I asked for no ketchup, bacon instead of sausage...like I said, little things but they add up. So for your response to be anything other than I apologize, is bad business. And you telling me I can come pick it up and how to contact Uber for a refund isn't the point. I know I can drive there myself and I know how to contact Uber. The point was I paid extra because I didn't have time to stop and it ended up costing me more time and money because someone was too lazy to put 2 bagels in a bag. Also, I asked to speak to the owner or manager. You put me on hold, came back and said he's not available. So if you're the manager, that's a another problem. My intention was not put you on blast or go back and forth. I typically only take time to write a good review for places that have great service. But its been years and I was hoping you'd take it as advice to be better. Instead you chose to respond with language like, "first of all" and insinuate that I was lying about all of the incorrect orders. Again, it just shows your lack of care and respect for your customers. I'm done and won't be wasting any more of my time responding. It's already ridiculous that I spent this much time but it...

I called for a pickup and the person told me on the phone it will be five minutes. I come in and tell them I am here to pick up my food and the guy looked at me and turned around did not say one word and didn’t even say if it was ready or not so I asked again and no one answered. I still waited and went back to my car. I come back and the only two people who are working in there aren’t even looking at me and are still making two other peoples sandwiches. Meanwhile the man who is making sandwiches has no gloves on and is touching the ham and cheese with his hands which I found disgusting. I finally get his attention after he is done making two other sandwiches with people who came in long after I called and he hands it to me and says it was ready after he checked two other people out and I told him why didn’t you tell me that and he keeps telling me it’s ready. I tell him can you please not tell me it will be five minutes if it is going to be fifteen because I would have not come because I am going to be late for work. He did not apologize to me and just proceeded to say it was done. If it was done he would’ve and should’ve handed it to me so I honestly think he was just telling me that. Horrible customer service and communicating skills and They need to follow health codes. I will not be coming back here. Horrible experience. If I can give this restaurant no stars I would but since I can’t I’m...

In the words of my child, "it's too hard to bite into" regarding the cinnamon raisin bagel with cream cheese she ate this morning. No it wasn't even toasted.

The bread of my breakfast sandwich also had somewhat of an old, stale texture to it.

If you want your business to thrive & survive, you'd stop cutting corners to save a nickel here and there. Fresh bread if ALWAYS the key to any sandwich. I do enjoy the lower prices, however people like myself enjoy quality as well.

There's a reason why Hot & Toasty Bagels is always busy & running out of rolls by 11am. Even though their prices are a bit higher, the quality of the sandwich is excellent. I think once you ruin your reputation, it's difficult to rebuild it in such a small town.

Customer service is also paramount. If you aren't even remotely friendly, you're giving...