Panera Bread — Restaurant in Baytown

Horrible experience! Went through the drive through and after waiting at least 12 minutes to receive our food; the entire order was wrong. Not only to mention that the manager; Cindy, was the woman taking the order who had a horrible attitude. I went inside to get the order corrected and was approached by Cindy claiming that since she is the “Manager” she would never not repeat an order back to a costumer before placing it. She stated that everything that we had ordered was correct since she had placed/packaged the order. Also, let me mention that another woman who works there felt the need to make rude side eye facial expressions to me the entirety of the conversation. Very much got a “gang” up on the costumer feeling. The conversation progressed to become very disrespectful on her part. Thus, prompting myself explain how this could have been resolved much easier and quicker if she had better costumer services skills. Especially since, THE ORDER WAS WRONG AND NOT PACKAGED PROPERLY. She then stated AGAIN, how she was the manager and she has all the PROPER costumer services skills etc.

Eventually, the order was finally corrected. However, I have an ultimate fear that someone spit in our food so I will not be eating any of it.

In closing, everyone has bad days but, do not take your bad days out on your PAYING costumers, especially if you are in the costumer services industry. ESPECIALLY if you were in the...

I have eaten at a multitude of Panera Bread's across the country and this one is by far the worst I have ever eaten in. The staff here is unaware and rude. They never seem to know their own menu, the 2 managers I have dealt with here are both rude, and accommodating, and they have an incredible amount of turn-over in staff. I have several times informed them that it is dangerous and against the fire code to block off the walkway to the back of the dining area while customers are using it, if you are wanting to close it you need to ask those people to move and if they refuse then you are just stuck not closing it. This is an area of the dining room I always am located in and I am mobility challenged and one day I will end up falling over the furniture they keep moving into the walkway and when I do you can rest assure that Panera will be meeting the rest of my medical bills for life, as well as paying out a hefty sum, because if I fall I will break a bone or two not to mention I am sure that a fall will cause further damage to my spine and leg, no to mention it is incredibly hard to maneuver my walker through there and move the furniture too which is why I have gone to taking the risk and bringing my walker into the store as I am made to feel unwelcome with it every time I enter. This Panera is a sad reflection on the company as a whole and I can understand why people here tell me they will never go to a...

I have to update my review because of my visit today! The sweetest lady with the most welcoming and happy attitude greeted me as soon as I walked in the door. Her name was Audra. She was the kind of person who makes you smile, whether you want to or not. There was also another lady at the counter who told me they were out of tomatoes, but if I would like, she could cut up cherry tomatoes for the sandwich. I thought that was incredibly kind, given the fact that she could have just left it at "we are out of tomatoes." Audra tried to enter my $15 gift card 3 times, but it wouldn't go through. While entering all of those numbers over and over, she never once seemed upset or put out, her sweet attitude never changed. She ended up gifting me my sandwich because of the trouble with the gift card. She was such a blessing to me today. Every single employee that I spoke with while I was there was a blessing to me. And of course, the sandwich was AMAZING. I often go through the drive-through because I am usually in a hurry, but I highly recommend going inside to eat if you can. There are nice, cozy tables and chairs, and you also get to visit with the beautiful employees. Original review: Oh my goodness, the Chicken Fontega sandwich is absolutely delicious! This hot sandwich is one of my favorite meals! I will always choose it above any other sandwich shop. It’s...