Panda Express — Restaurant in Bedford

Only 5 cars in line at drive thru 1-31-14 Fri. It took ten minutes to get to the order area then she informs me that they might be out of rice. WHAT! A Chinese joint out of rice??? So I say OK, keep my order the same, orange chicken, 2 eggs rolls and add a couple of spring rolls. Then a girl comes out and tapes a white piece of paper on the outside menu stating "out of rice" which because of a little wind was folded over and you could not read it. WOW. 40 MINUTES LATER...No Really 40 MINUTES I get to the window and the girl comes to the window and basically throws this small bag of food in my car "says sorry" and moves quickly away from the window. I left really irritated and when I got home there were 4 small spring rolls in the bag, Thats it. Never ever seen anything like this. You be the judge.

One more thing. I do reputation Management for local biz so they really screwed over the wrong guy as this will be posted everywhere. Not to be vengeful but because it is true. Normally I think there food is a little over...

The up date on 07/27/2025 the new manager fixed our problem we just had with the food. Thank you very much for your help!! Our food is great and tastes fresh and not over cook.My family and I paid for food to feed 3 of us from Panda Express.I called up and ask for the manger.05/18/2024 at 4:35pm.I respectfully explained to him that this is our 3 time our food was not right. Our rice was old and dried our meat was over cook and some pieces was very hard. I told him this not good business for customers. He told me even if the rice is dry it's on a timer and it is okay to give it to customers. The first time I called up their this month.I complain about the employees using the same glove to cash you out at the cash register ,and they serve you with the same glove and never change it.They also meat up on our food order through the drive-thru. I so complain about I had seen roaches and their lobby .The employees just said we are sorry. I don't recommend anyone...

I would go out with my family to Panda like almost everyday and we always enjoy their meal. Panda had great food and great service. However, today I went with my mom to Panda and while we're eating, she found a tiny metal on our food! We showed it to the manager and he apologizes to us but I am not happy and this should be taken very seriously! We ordered Chinese spare ribs, noodles and steamed vegetables before we found out what was in it.

I would like to file a report about this issue and I want the manager to not only know but he should investigate with his cooks and their cooking tools such as woks, metal spatula, and other metal utensils. They need to examine and check their heads otherwise I should never go back again, end of...