Long Read but worth it...Still isn't as long as waiting an HOUR AND A HALF FOR RAMEN.

Absolute terrible experience. We ordered food shortly after 6pm on a Thursday night, and the order was set to be available around 6:40-6:50 time frame. When we showed up at the restaurant and went to check on the food at the pick up the food we were told that it would be another 15 minutes. We went back outside to our car and waited and when she went back in 15 minutes later, she was told it would be another 15 minutes. Granted during this whole time customers were coming in and getting severed while we waited. After the second round of "15 minutes" I went back in to inquire and they were just now finishing the order and bagging the food. I immediately asked to speak to the manager as by this point it had been over an hour since the order was originally put in. I was told that the wait was around an hour even though that was not indicated anywhere on the website when we ordered. I was then told that he could not do anything about my order and proceeded to take my name and number, told me that his manager, Taylor Figueroa, would be contacting me on Saturday when he came in, this never happened. When I finally got the order it had been nearly an hour and a half since it was ordered online. While, again, several customers and come and gone after getting service. We finally received a text at 7:38pm saying our order was ready.

This experience from end to end was absolutely terrible. I hate be "I've been coming here for a while" guy, but I have been patroning Miyagi Ramen since it opened and even during the pandemic. This is by far the worst experience that I have had to date. I get that staffing is short, but giving me a punch card for a free Ramen bowl and then not getting any sort of call back from the manager is just the worst. Not sure what happened but zero contact and accountability a week later is bad way to run a business and unacceptable. People spend good hard earned money on this food and to have such as terrible experience with a broken promise for follow up or anything is a terrible way to run a business. Everyone should know about it. Even though in the end not sure what will come of it as the Bend restaurant and tourism industry is thriving due to post COVID growth and the influx of new residents.

I just fell that everyone should be aware of what they are getting into when they patronize Miyagi online and expect to wait and then be given half hearted responses when inquiring why. You have several choices of dinning here in Bend and you should find a place with better management that actually responds to their customer base...because this ain't it chief.