Strictly Organic — Restaurant in Bend

So strictly organic coffee has, in my opinion, the best espresso drinks in town. I’m quite picky about my coffee having grown up in the NW. The lowered rating is for other reasons, continue below. We visit strictly multiple times a week.

PROS- Roasted in house All organic Doesn’t upcharge for plant milks (biggie! Thank you!) Offers a vegan breakfast burrito starting at 6am which as far as I can tell, is the earliest in town (another biggie, thank you!) They make their vegan soy sausage in House (seriously good!) Their “A” team as we refer to them, the people we see most often (because as I mentioned we go multiple times a week) are very friendly and helpful, quality is usually good.

CONS- Very inconsistent. Sometimes their breakfast burritos are DELICIOUS, sometimes their potatoes are raw or the overall quality is subpar. Sometimes their 20oz coffees are delicious, similar ratio of espresso to milk as other sizes, and then sometimes it’s almost like somebody added 2 shots extra and it’s almost undrinkable.

The matcha is really terrible. They use mizuba matcha which is GREAT quality matcha, but (at the least the employee who made ours last night) doesn’t know how to make matcha. we were constantly sipping chunks of matcha- I couldn’t even drink mine, it went to waste. Matcha is intended to be blended with a wooden whisk in a small amount of hot water to get a smooth consistency prior to serving. It was also way, way too hot for matcha, so it was incredibly bitter. Palate down the street is a much better option for matcha. Same high quality stuff, but they make it properly.

Also, matcha is excluded from the available drinks you can redeem as your free drink once you’ve spent X amount of dollars with them. Really?

“B team” as we call them, delivers lower quality service and lower quality drinks, pretty much without fail every time we go. They seem overwhelmed and really not very happy to be there or be helping you.

Lack of customer service- as you can see they don’t respond to or care to reach out to their negative online reviews... I’ve emailed twice with VERY friendly feedback, and have never received any kind of response. The owners/whoever is in charge of checking their email seemingly doesn’t care at all about loyal local clients who continuously support them. That’s a huge bummer to me. Bad business. :/ your customers keep you in business. But the vibe I’ve gotten from the lack of response is a little “high and mighty” which won’t serve them well.

CONCLUSIONS best espresso drinks in town and they don’t charge for plant milk, which is a huge win. Very high quality coffee, but never get the matcha. Walk down the street to palate for that.

Roasted in house and organic. Love that they offer a (usually delicious) vegan breakfast option so early in the morning, with homemade soy sausage no less. An affordable, high quality go to spot for us. Love the online order option.

It is a little difficult for me to support them as much as we do when there is clearly a high-level disregard for customer service and care. Can be very inconsistent in quality, service and ratios.

Sometimes we are thrilled, sometimes we are disappointed. I’m always disappointed by their owners or managements lack of...

I use Bend Take Out Today and place orders with Strictly Organic consistently, sometimes twice in one day and after today I will not ever order from them again! I leave explicit instructions with my orders and Strictly Organic has messed up so many of those orders, including the last three that I made this week. Today was the worst, our three iced lattes were bitter, had coffee grounds on the bottom and no hazelnut syrup (which costs extra). I could barely drink mine, it was so awful, even after I added coconut sugar to it. My son's burritos were not made correctly either, one was the opposite of what I asked for and the other one had no sauce instead of green sauce. And my sandwich bread was not even toasted on my breakfast sandwich. The orders we placed before had 2 orders of tacos, and I only got one order and they were so greasy I had to use 3 paper towels to soak it up and then bake them in the oven for 15 minutes, to make them suitable to eat. And my coffee's that I ordered earlier in the day came hot instead of iced. I have also had other orders where they forgot items, made orders incorrectly, items were barely cooked, they didn't put items on the side, as I had asked, etc. I gave them so many chances and today the awful coffee literally was the last straw. And when I say, I am done, I mean it. I do not ever go back to a restaurant or place of business once they have used up their final or sometimes the one and only chance they had. I am super bummed that their quality and service has simply continued to go downhill and I hope none of their other regular customers have had to experience some of the same...

Good morning

I am writing this email to complain about your drive-through employee, the older lady brunette with glasses. This is multiple times. This has happened to myself and other people that I know that come here. I’ve been coming to your business for many years and I also was going to the one that was in the old mill as well. I am a frequent customer almost daily until you guys closed in the old mill and then I had to reluctantly start going to the one on Bond Street because of how rude she has been since day 1. How is she still employed here? Your employee is extremely rude not only to myself, but to other people as well I’ve seen and heard the same complaint about her. She closes the window on people while They are still speaking, She doesn’t let people finish speaking. She’s rude. I called in an order and I asked her about how much longer it would be because I was on my way to work because it still was not ready and she said I told you that it wasn’t gonna be ready for 20 minutes, when I specifically called it in because I was 10 min away and because I was on my way to work. As she was being rude and telling me “I SAID it would be 20 min!” my order was actually Already ready, so she lied because another employee handed it to me through the window. This is just one of the many things that is causing me to stop coming here and just goto Starbucks. she’s rude. She’s dismissive. She treats you as if you are beneath her she talks down to you when I ask a question or for my receipt, she just rolled her eyes at me and laughed .

I want a refund of my last order And I want...