My husband & I came to Bismarck for shopping yesterday & afterwards opened doordash to look at restaurants. We were both over joyed to see Firehouse Subs!!! I was upset to find no drink machine so no cherry limeade :( yes the service was slow like my husband said, yes there was chicken in his Italian sub & corned beef in my smoke house brisket & yes my bread was so rock hard & crusty I almost broke a tooth but I'm sure you guys will get it all figured out. People are just took quick to slam restaurants instead of appreciating what they have. So I'm giving 5ā to counter act my husband's 1ā & bring your ratings back up. Whoever brought firehouse subs to Bismarck...THANK YOU!! Now please get a drink machine so I can have a cherry...
Ā Ā Ā Read moreI tried to place a pickup order through their website but it said my card wasn't accepted, then was charged twice for the order that never reached the store. I then tried to place an order through their app but nothing happened after tapping "place order". Finally, I called the store to ask if I could place a pickup order through the phone and they responded "You can't place pickup orders on phone and we're super busy right now." and hung up.
I get that the online ordering is out of their control, but the customer service over the phone is. I liked going to the Fargo location and was excited to see that Bismarck got one but after this experience I'm...
Ā Ā Ā Read more-My mother and I both got food poisoning. when I ordered I was given an attitude by the employee and She spoke so quickly I couldnāt understand her. (For context iām a teenager with no hearing loss and Iāve worked customer service for 4 years and food service for 3) -They handled food and money with the same gloves -The bread was soggy for both sandwiches after waiting 15 minutes -there was tuna mixed in with philly cheesesteak -The set food bags on the floor -They were out of multiple soda options -Grand Juncion is right there with better regard for service and...
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