Firehouse Subs Huntington Plaza — Restaurant in Bismarck

My husband & I came to Bismarck for shopping yesterday & afterwards opened doordash to look at restaurants. We were both over joyed to see Firehouse Subs!!! I was upset to find no drink machine so no cherry limeade :( yes the service was slow like my husband said, yes there was chicken in his Italian sub & corned beef in my smoke house brisket & yes my bread was so rock hard & crusty I almost broke a tooth but I'm sure you guys will get it all figured out. People are just took quick to slam restaurants instead of appreciating what they have. So I'm giving 5☆ to counter act my husband's 1☆ & bring your ratings back up. Whoever brought firehouse subs to Bismarck...THANK YOU!! Now please get a drink machine so I can have a cherry...

I tried to place a pickup order through their website but it said my card wasn't accepted, then was charged twice for the order that never reached the store. I then tried to place an order through their app but nothing happened after tapping "place order". Finally, I called the store to ask if I could place a pickup order through the phone and they responded "You can't place pickup orders on phone and we're super busy right now." and hung up.

I get that the online ordering is out of their control, but the customer service over the phone is. I liked going to the Fargo location and was excited to see that Bismarck got one but after this experience I'm...

-My mother and I both got food poisoning. when I ordered I was given an attitude by the employee and She spoke so quickly I couldn’t understand her. (For context i’m a teenager with no hearing loss and I’ve worked customer service for 4 years and food service for 3) -They handled food and money with the same gloves -The bread was soggy for both sandwiches after waiting 15 minutes -there was tuna mixed in with philly cheesesteak -The set food bags on the floor -They were out of multiple soda options -Grand Juncion is right there with better regard for service and...