Taco Bell — Restaurant in Blackfoot

I ordered my dinner at the ridiculous kiosk waited 5 minutes which is no big deal that's normal for your name to appear on the order ready board. I walked up to the counter and my food wasn't there so I waited a few minutes still no food I asked the girl behind the counter where my meal was at she said it got wiped from the system but they are making it I waited another 15 minutes and I still had no food. I watched as multiple cars went through the drive-thru with their orders. I asked for the manager she was very snappy and rude with me about how it was a busy night. Which is fine I understand but she didn't have to be rude about it. I asked where my order was and was told it was now at the bottom of a 5 page list. Also, that there is a timer in the drive thru they have to meet but not one for the dining room. At this point I finally asked for a refund and it took the manager a long time to find my order on the list...

Visited this Taco Bell during a road trip over the weekend. If placing a mobile order, I would highly recommend placing it as drive-thru pickup if you are in a hurry.

The staff were very friendly, but the wait for mobile app in-store pickup was over 45 minutes, I think due to the order priority system. This was for two burritos and two tacos. While we were waiting, was also saw a couple other customers walk out while waiting for their own orders due to the long wait.

On the day we visited, it seemed like the order priority was drive-thru first, then orders placed in store via the terminals, then in-store pickup mobile orders. Not sure if something was broken, or if this was a store policy, or an overall Taco Bell company policy.

As a customer, it was a frustrating experience to be waiting for your order, and then watch new customers come in, place their orders, and then get served their orders...

OK, look... we all love Taco Bell. I mean, I kept coming back to this restaurant nearly a dozen times the last couple months, and that must speak to something.

However, for this restaurant in particular it became more about brand loyalty. I visited here regardless of quality because a part of me just wanted that taco bell goodness.

Those Taco Bell cravings inevitably lead me to this particular Taco Bell again and again hoping that somebody may eventually take some sort of pride in there work, and the food may be at least par for Taco Bell standards.

For months I have found that this restaurant, or rather the employees that represent Taco Bell here would prefer to slop up some tacos for a paycheck to putting a little bit of pride into their work.

The second star is for the brand loyalty I referred...