Chili's Grill & Bar

I would give this zero stars if I could.

When we were seated, a server came and said they would be taking our order. She left and then another server came and said she would be taking our order. They both then disappeared for a good chunk of time.

When one returned to take our order, we had to clarify what we wanted multiple times because she repeated it back to us incorrectly. She also told us several times she did not know how to use the ordering system. We waited a long time for our food. During that time, our server returned multiple times to double check our order. Each time, she had our orders wrong. She also came out multiple times to tell us different orders for our table never got put in and to ask if we would mind waiting if she put it in again. She kept getting our orders wrong and telling us "there's something wrong in the kitchen" or "I don't understand the computer."

At one point, she said she would put our orders in right away and get a manager. Over fifteen minutes later, we realized our server had disappeared and asked another server if we could speak to someone.

We spoke with a manager who said she didn't really know what she could do other than putting the orders in. To be fair, they did ultimately comp our bill which was appreciated. It took us over an hour from ordering to get each person's order.

The firsr order to arrive was correct but the meat was overcooked and burned in parts. The next order was incorrect. The next order was correct. Our last two orders to arrive were correct but of poor quality. One was a salad that mainly consisted of white or wilted lettuce in huge chunks. It was essentially chunks of lettuce that should have been thrown out with a few good pieces on the top hiding them. The other was a mushroom Swiss hamburger that was over cooked with a hard crust on the outside and a cold, overcooked middle. The mushrooms were three or four charred mushroom pieces. If they were hurrying, it is harder to get everything right, but this food was just very bad.

While we were there we saw three tables leave because they did not get their food after a long time and were told the order was lost. Another table had the same issues we did. The restaurant was only half full, so it was not busy.

The bathrooms and floors were in need of a cleaning.

It is clear that there are operational issues, both in what we experienced and employees saying the issue rested elsewhere (there's something wrong in the kitchen, I didn't know you needed anything, the other manager/server was supposed to take care of this but they got busy, they didn't teach us how to use the computer, the order didn't get put in, the kitchen lost the order) and being unwilling or unauthorized to problem solve. It seems like a bad situation that sets employees up to fail and sets customers up for a bad experience.

We had not been to a Chili's in years and now know we do not need to go back.