Best Buy — Local services in Bloomingdale

So I spent more than $2000 for a new LG Washer and Dryer. The sales person was pleasant and answered all of our questions. The delivery was set for today, Tuesday 16-April-2019 from 7 am until 1 pm CST.. I had to fight with my boss at work to take a day off so I can be home at the time of delivery. I waited until 12:50 and decided to call the customer service to get the delivery status. The first cust serv rep asked me all the information to locate the order and she put me on hold. after 5 minutes I was transferred without my knowledge to another person. That other Customer Service Person name Ms. Evitte asked all the same questions to locate the order. For the delivery status she put me on hold for 22 minutes. (think she was hoping I would hang up) anyways, she came back on line and said that there is no record in our system for today's delivery. She asked me if I am available on Friday or Saturday for delivery? I told the person that I took a day off for this and now you are telling me that there will be no delivery? At this time I asked the rep to speak with the Supervisor. She said there is no supervisor available at this time and that someone will call you back within 24 hrs. I asked the person what is the name of your supervisor and she said there are Several supervisors but no one is available to speak with you.

Then I called the sales person at the store and spoke with someone who said I am sorry the delivery is set for today but they are unable to get a truck for delivery. He promised me to get this escalated. I asked the sales person for compensation and he said that he can only escalate the call. He is a Sales person and the problem is with the Warehouse. I hope to get this resolved soon else I will cancel the order and NEVER return to that store or any other Best Buy store EVER!

I will keep the consumers posted of my horrible experience. So, for now I am sitting on a pile of dirty cloths and also used one of my vacation days for nothing. What a total WASTE..Thanks to Best Buy (NOT).

UPDATE: April 17, 2019 12:34 pm CST

So I have been very busy trying to get the delivery status update and believe it or not, No one is able to provide me with an update. One of the customer service representative told me that this is a common problem there and it might take Days to get that fixed.

I have sent emails to Melanie Cornell (VP Sales) and Hubert Joyl (CEO) but unfortunately NO response from their esteemed offices either. I have made a total of SEVEN calls and the customer service rep would put me on hold for 10-20 minutes then disconnects the line.

I am planning on taking this case to BBB. Guys NEVER EVER go to Best Buy and especially this store. I am regretting and having to deal with a lot of Stress and uncertainty. Once you pay them, No One cares! They have ZERO Customer Service.

36 hours later my issue is still UNRESOLVED! I will continue to provide you with an update. The Store Manager is no where to be found. The sales person said "Delivery issue is not our problem and we are short on staff" the person hung up the phone. WORST CUSTOMER SERVICE!

More to Come as this saga unfolds/continues...

Guys, Obviously I gave ONE star but their system is changing it to FOUR stars. This is very interesting. I kept changing it to 1 start and the system keeps changing it to 4-stars.

Update: 22nd April, 2019

After 29 phone calls to the Customer Care people After 18 emails After spending ~5.5 hours Wasting one full vacation day (April 16th 2019) UNLIMITED amount of FRUSTRATION

Finally the Washer and Dryer were delivered earlier today.

I sent an email to the CEO and the VP of Sales (none of them returned my calls or emails) so far, how ever I sent another email to inform them of the delivery and now asking for the compensation. Let's see how reasonable they are in responding and offering me reasonable...

Bought a 75” tv two years ago along with a surround sound. At check out the cashier insisted we purchased A 5 year warranty to protect our tv from anything that could go wrong. He insisted that they have the best warranty coverage and that their geek squad members were the best! According to the employee member the warranty coverage would cover physical and internal damage. If something were to hit the tv screen or if it was dropped during a move, delivery or if we decided to mount it on a wall and it would fall and break, they’d come out and fix it or replace the tv. He sounded soo convincing and trustworthy we purchased the 5 year warranty plan. Going forward 2 years later, I turned on the tv and see a vertical and horizontal lines going across my screen. We called in geek squad, mind you they were soo very unprofessional over the phone. They sent out a tech, and upon walking into my house, I hear him criticizing who mounted the to the wall, mind you, I’m a journeyman carpenter I’ve mounted about a good amount of tv in my career. The tv was hung and mounted properly! He was here for maybe less than 10 minutes inside, took some pictures admitting there was no physical damage to the tv screen. He walks out and was in his truck for close to half an hour then walks to the door and just tells us the warranty is voided and then said we can talk to manager if we had anymore questions. Two weeks before Christmas’s my wife talks to a representative and we schedule another appointment for Saturday Dec. 23rd. The tech was scheduled to come out between 11am and 5pm. And if the tech couldn’t fix the problem, they’d just replace the tv, like the employee stated two years prior. Made us feel a little better. We had a family Christmas party scheduled for that day, my wife was notified at 4:55pm the tech was not going to make it, and she asked about our tv? They said the tv will not get replaced our repaired. Never have we ever felt so let down by Best Buy! They’ve always taken good care of us in our past purchases rather they were big or small? Now I’m stuck footing the bill on a 75” tv repair even tho I bought a 5 year warranty from their Geek squad department. How could you guys do this to...

As a Best Buy Elite Plus customer, I was extremely loyal customer up until now. I've earned the Elite Plus status by being a very good paying customer. The Elite Plus status allows me to return items 45 days out. For me, it's nice so I can buy electronics, try them out and make sure I'm completely satisfied with my purchase. However, Best Buy now says I've had too many returns and banned me from returning anything until August 2018. Best Buy says it's out of their hands because they hire a 3rd party company to watch over purchases and oversee this part of the business. I'd need to appeal the returns to make sure they are legit, which they all are, but the red tape for a customer like me is honestly discouraging. Why would I go to all that trouble when I feel like I haven't done anything wrong. So, I say bye to Best Buy. I'm an Amazon Prime customer for a while and it's working great, without Best Buy. Second- I chose this store to review because of a terrible experience I had in the store with the mobile department. I pre-ordered the Note 8 for Verizon, while I was unlucky enough to have been working with this tech savvy guy who apparently has terrible customer service manners. The tech guy acted like he knew everything and eventually from his overconfidence messed up my order. I'd asked him to slow down and make sure that he knows what I specifically want, but then he actually became rude to me saying he knows what he's doing. He didn't add my purchase to my rewards program, he didn't credit my account like he should've and he didn't take my down payment like he should've. Post transaction, I had to spend hours with VZW to correct the order, on top of calling Best Buy to add the purchase to my rewards for credit. Bottom line, being humble, good customer service and how you treat people makes a big difference especially in this competitive business environment. It's easier to keep a loyal believer than it is to win over new customers. ...