Subway — Restaurant in Blue Springs

Okay hi my name is Anthony gallucci I come into your store two to three times a month and never had an issue so I try to make this short I also was a general manager for 8 years for USB Corporation and Heartland chicken so I really do know how to run a successful store and keep your customers happy long story short I was in there earlier Sunday afternoon bought a couple sandwiches and you know the prices have gone way up and paid $25.53 for a footlong and a half a sandwich for me and my mother I got home and got tied up on the phone and was trying to eat my sandwich and I had it toasted it came home mom had no problem with hers as always hey now I was on the phone for like 3 hours trying to eat my sandwich with my friend's mother so as soon as I got done I brought the sandwich up there to tell them the lady that was there earlier said oh no I remember you no problem I showed her the sandwiches oh yeah well okay I'll have one of these other guys I'm just making you want no problem she leaves the one guy says well I've call my manager and I said you do what you got to do he's on the phone for like 10 or 15 minutes maybe not I don't know he looked up my order and said well you paid with the card I need your card so I can refund it and then you pay for again I said why didn't bring my wallet it looks at me like wow I said okay that's fine so I go out to my car and he comes out there says also I'll make it for you okay fine he did make it no problem I'm just telling you that $25.53 for sandwich that I could even eat I understand you have policies regulations and procedures but come on now as much as you guys charge I just felt I was due what I paid for so long story short yes I have my sandwich intermediate right now talking to you I just wish you'd review your policies procedures and not put your employees in a bad position they were all very nice to me I'm just telling you so maybe you can figure out how to fix this for the next person have a...

I came into the establishment on July 12 around 8:15 there was a young man behind the counter he looked like a student he was making sandwiches so I just stood there he didn't greet me or anything so I tried not to take it personally because he was busy he was making this particular sandwich and I ask is that steak "he said yea why " I said I wasn't sure what I was going to get so he didn't say anything else just went back to making sandwiches like I wasn't even there not a just a minute or nothing so I asked was I supposed to call my order in or something he said this is an online order so another man came out went over to the register and NEVER ACKNOWLEDGED ME went and just started helping the young man with the other sandwiches so I walked out and said you need to learn some customer service never even spoke to me and I am a black female and they are white men and where we are it's predominantly white and this is one of the worst customer service I've experienced in a while I see why they only have 3 stars and I will be calling cooperate on them this is...

I placed my order online about 1130 am. I set the pick up time to 12:00pm because I don't go to lunch until then, which gave them 30 minutes to make my sandwich. When I get there at 12:02 my sandwich hasn't even been made, there's only two customers waiting and one of the employees is in the back messing with a trash bag. So I wait. The employee up front gets done with the first customer and starts waiting on the second and finally when the employee up front is ringing up the second customer the second employee in back finally decides to come up front and ask me if I need help. I told them I had an online order, they asked me my name and I confirmed it. I didn't walk out of the door until 12:25pm. I ordered online at 11:30am and I even gave a tip and this is the kind of service I get. Won't be going back to this Subway. Laziness, bad service and...