Dunkin' — Restaurant in Boerne

I just had the worst experience... Just so you know I am not the kind of person about bad reviews. I went to dunkin baskin Robbins to get ice cream for my one year old granddaughter and I. I was in the drive through about 15 minutes. At this point the car behind me started honking. So when I got up to the window, the worker called me rude And then proceeded to refuse me service. She thought I was the one honking. so the treat that I promised my granddaughter she did not get to have. I am an old lady I did nothing wrong I would not recommend going to this place. They Did not treat me respectfully And I do not think that they will treat others that way either. They have awful service. To add-on to it they are always out of things. 0 out of 5 stars would not recommend. I'm not the kind of person to want to have a problem with others. I just wanted ice cream for my granddaughter and I could not get that.. So I will not be coming by Dunkin. Donuts Baskin...

Came in yesterday afternoon to treat my kids after school. I have been here several times but this was by far the worst experience. Lileeana was extremely rude from the get go but during our visit she got even worse. We ordered 4 ice creams, two of which we requested chocolate chip cookie dough. My kids nearly spit them out they were so bad. I asked her if it was infact cookie dough she gave them because it was a darker Carmel color. She said yes and turned her back to me. After further inspection I realized she gave us dairy free cookie dough ice cream. When I told her she became upset and mumble under her breath. She replaced them with an attitude, so bad my my kids even noticed. When I said thank you, she wouldn’t respond. Normally we have decent experiences here. Yesterday was so bad I took it “to go”, risking the sticky mess in my car instead of hanging out inside and enjoying our time. Really disappointed in this employee and lack of...

Like many reviews before mine this location needs a re-work. I’m tired of going as a last option, wasting my gas to go there to then be told half of my order is unavailable. It’s completely unprofessional for them, at this point, to still be having this issue. Yes the population in boerne has grown, but they have had this issue for years now. At first it was understandable, however at this point it’s just poor and actually it’s worse than poor. At the very least the staff is usually friendly and you can tell even they know their store is falling apart with multiple apologies and a customer service look of concern. I am quite unhappy with this Dunkin’ which is sad because Dunkin’ is/was my favorite donut/breakfast stop growing up. I wish to see this place make a comeback, but until then I will no longer be...