Jimmy John's — Restaurant in Bolingbrook

This review was inspired by a few missing pieces of salami, a cup of kickin' ranch, and the customer service I received when raising the issue.

A few days ago, I ordered online, and wound up missing the salami I paid an additional $1.75 for and the Kickin Ranch' I paid an additional 69 cents for.

Today I thought I could bring the receipt in store and rectify this issue since I frequent store #629 with my business a few times a month both in person and through online ordering. The gentlemen behind the counter basically informed me I needed to call the day of and rudely wrote me off by telling me to contact the GM before turning to help the people who just came in through the door. I understand the urgency that calling would have allowed for, but I got to it as soon as I could by returning to the store in person instead.

I didn't request a free sandwich or anything extra, simply what I paid for. The gentlemen informed me that I should have called the day of and wrote me off from there.

The issue could have been resolved by just providing the products I paid for on a sandwich I was willing and ready to pay for again, but instead I am forced to work with a third party and leave this review because it was too much effort apparently to give me a few pieces of salami and the Ranch to complete my order from a few days ago.

Not sure who ruined this guy's day, but at least he'll be ready and willing to throw down the book at anyone who got the cheese they paid for but not the salami and Ranch from a few days ago for potentially lying. Over $2.44? Hmm...

Stay away from this store, there are literally so many other local Jimmy John's you can go to that aren't this petty, man...

Thanks for the two years of service, but unfortunately this is not how recurrent customers who still show up in person to resolve issues should handled. Thank you...

I normally don’t leave reviews but I’ve never had such a bad experience at any Jimmy John’s I’ve ever been to. I went in to get a sandwich on my break, a #12, no cucumber and add easy onion. The guy at the register was rude, he didn’t even acknowledge me so I stood there waiting for him to let me know he was ready to take my order. When I looked down from the menu to see if he was ready he looked annoyed that I didn’t order yet, didn’t say anything to me just stared at me like I was inconveniencing him. So I told him my order as stated above. He put down no cucumber but easy tomato. Then told me I had a free cookie reward, I said sure, grabbed one. He charged me for it and if it wasn’t a reward I wouldn’t have gotten one. Okay, whatever I can pay the $3 for the cookie and I can deal without the onion. But when I got back to work and I bit into my sandwich there was cucumber, a lot of it as if they put extra cucumber. So at that point I was annoyed.

Rude service, didn’t take my order correctly, and charged me for a “free cookie”.

Be sure to check your receipt and your sandwich before leaving this location. Or just go to pot belly across the street instead because they don’t care about your business. I don’t know how they can drop the ball at every step of their job. Waste of...

I do not typically have an issue with this location. The food is usually fresh, and they typically are freaky fast. But today, my boyfriend and I were super hungry, so we figured we’d order sandwiches, because usually the order is here within 15 mins. I even asked the person on the phone approximately how long it would take. He said it would be about 5-10 mins (they’re right down the street from me). 40 minutes went by, with no delivery, so I called the store. The lady told me that they had an influx of orders come in and that my delivery was en route. Another 20 mins went by before it got here. The driver was driving from the wrong direction, so he clearly delivered a bunch of orders further away, beforehand. Then when we opened the sandwiches, my boyfriends sandwich was at least 3” shorter than mine, even though we ordered the same size. It also looked like someone ripped the end of his bread off. The bread wasn’t fresh either. Also, at least online, it didn’t say that the store was busy. I don’t know who dropped the ball here, but seeming as though I order from there all the time, I’m a little upset. The main thing being, don’t tell your customers something is going to happen within a certain time frame, and then not have it be even close to...