Red Ribbon Bakeshop — Restaurant in Bolingbrook

I bought an ube cake on July 19, 2024 and noticed the expiry date while we were eating last night that says Best Before 18724 which can be found in the cake board. Just by seeing the date, first thing that comes to your mind is that, the date is 18 July 2024. When I went to the store to complain, the manager told me that the numbers are based on Julian calendar. She further showed me an email from the management explaining that they are using the Julian calendar for the expiration dates. She pointed out to me that the real expiration date is August 7 pointing to the numbers in the box. Looking at the numbers on the box, the numbers were printed as 080.7. On top of it is 19024. If you have to base the 19024 in the Julian calendar, it will come out as July 8, 2024. A Julian calendar should put the last 2 digits of the year which is 24 and will follow the number of the days. For example Jan 1 should be 24-001, Dec 31 should be 24-365 since Dec 31st is the 365th day of the year. Another example is today, which is July 20 it should be 24-202 since July 20 is the 202nd day of the year( since it’s a leap year). The format is already incorrect, which make me already doubt the claims, but if being very generous in assuming that 24 refers to 2024, based on the dates which they claimed as the Julian calendars dates in the cake board it shows 18724 is July 5, 2024 in the Julian Calendar. In the box that showed 19024 would mean July 8, 2024. And what about the 080.7 that the manager claimed as the expiration date? It directly contradicts her statement claiming it’s a Julian calendar date since it doesn’t follow the format at all, there’s not a even a year! I decided to complain cause this is no longer acceptable. Prior to this incident, I bought a bag of mamon and when I opened it after I got home, I found molds even if the expiry date was supposed to be 2 days later as indicated by the expiry sticker. I called and they asked me to come back for refund. I did not since my house is 30 mins away. I explained my complaints at the store but it was obvious that the staff was not equipped to handle the situation. I’m just hoping they will train their staff, especially the managers on how to handle their customers so they are at least ready to answer questions and complaints properly. Because your customers...

My Family and I were there last 4th of July weekend. We are from Toronto, Canada and wanted to bring some goodies for Our friends back home. We supposed to go to their Chicago Branch because the Seafood City is there also but since We are already hungry We just visited this Bolingbrook location and oh boy This place did not disappoint. First the smell of the store was really good We actually wanted to try everything!haha Then the service was exceptional. The lady who I believed the Manager was very fast and friendly! She was alone but still She managed to serve us all efficiently! She actually also have a Complaint from another Customer from the previous day but She was so composed and calm that's where I figured that She is the Manager there! Kudos Red Ribbon for hiring her! Too bad I wasn't able to get her name! She actually even give us some ice for Our cooler so Our Mamon will stay fresh. Highly recommended for the...

I've been coming to Red Ribbon (my coworker reccomended I try it) for a few months to work through the menu and ive got some favorites so far. I love love love the Ube mamon! It was my first time trying Ube anything and I look for it everytime I go! I also like the Empanadas the pork flavor has become my favorite it's always my go to lunch there. Everytime I go the cashiers are typically the same so we know each other by name now lol. One cashier inparticular, nyah, is always so sweet! She answers all my questions and always is so smiley! I look forward to seeing her every time because she genuinely brightens my day, not just the expierence of eating here. Sometimes I see Vanessa, we always make good conversation, she is so funny! Yesterday, Tommy mentioned they will be getting a new product next month and I am so...