Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Boone

Would give the Boone, NC Zaxby's zero stars if it were allowable in this app. Went there specifically to try the "Zaxville Hot Sandwich," arriving about 8 p.m. on Friday, March 15, 2019 to find only a handful of customers. In hindsight, maybe this should've told me something about this restaurant.

After placing my order, I filled my drink at the Coca-Cola Freestyle machine (the only positive part of this visit) and then sat and waited while watching for the order to be completed. After an extended wait, the counter crew finally called my order number. I retrieved the tray containing my order and returned to my table, only to find that the other member of my party was just about finished with his food, when he ordered immediately preceding me. Upon returning to the table, I looked at the sandwich I was given and found it only contained a minimal schmear of "Zaxville Hot sauce" on one side of the bun, unlike any of the promotional material for this item. I returned to the counter and explained to the counter crew that the sandwich needed more sauce, and they relayed the request to the kitchen crew who then wanted to argue that the sandwich had enough sauce on it. One of the counter staff then advised the kitchen staff that the sandwich was supposed to have sauce on both sides, to which they objected. The crew member that appeared to be in charge then asked if I'd like some sauce in a cup on the side, to which I replied "yes." A member of the kitchen crew then slowly walked to the rear of the kitchen and later returned with a small sample cup that was less than 1/3 filled with sauce and tossed it onto the tray.

I'm unsure what the kitchen crew's issue was in adding a little more sauce to this sandwich, or why it became such a big deal with them, but they definitely do not believe in the mantra that the customer is always right. They acted as if the cost of the Zaxville Hot sauce was deducted directly from their paychecks.

I will not be returning to the Boone, NC Zazby's and find it difficult to understand how they manage to stay in business in a town with so many choices of other...

Went to Zaxby's earlier today and I have to admit , they normally do a great job with the service and food. This time was different however, as I'm sure you know as you probably saw my SINGLE STAR REVIEW. The only reason I came to Zaxby's this time around was to redeem a FREE MEAL coupon, and upon arrival I was told that the meal was not free (even though it specifically said so on the receipt) but however, it was BUY ONE GET ONE FREE. While I understand this is still a deal and arguably not that big of a deal, it's about the principle for me. The only way I could get this meal was to leave a good review on the Zaxby's website, but then you lie to me when I arrive at the restaurant? All of this commotion also made my girlfriend and I late to drop our son Rocco off at baseball practice; he's already a little overweight and awkward so you can bet him showing up late and the coach making him run didn't help at all. God bless that poor kid. I literally was just trying to get me a supposedly free meal and now I have to explain to little Rocco why he can't play with the other boys anymore (he got cut). Thanks a lot Zaxby's

To make matters worse I was then charged for extra sauce at the window, but then the drive thru worker proceeds to give me even more extra sauce "for my patience"? Pretty confusing decision if you ask me, I didn't need or use the sauce. Either way, I understand this is a minor inconvenience, however I just feel like Zaxby's literally tricked me and lied to me in order to get me to come to their store today. Pretty bad business in my personal opinion and I will be personally taking some time away to think about my relationship with Zaxby's as a corporation as well as this specific location. #freethesauce #zaxhoax #theyarechicken...

It looks like a bite was taken out of my nibbler. I guess that’s why they’re called nibblers haha; bc the workers nibble on it when they make your food. Seriously though, I don’t like to complain often. But after pulling forward, away from the drive through window to wait only 30secs for my food to be ready, makes no sense as there was no line behind me! This requires the employee to walk far away from the kitchen to just hand me my food when I was already at the window, where the workers are and where the food is prepared. I just don’t understand why fast food places can’t seem to figure out how to efficiently get orders out. Nine times out of ten, I have no complaints from Zaxbys. And They are always very friendly. However, today I am rather upset with the quality of the food I received today. $15 for a meal that looks messed up. I won’t be ordering...