Jack Binion's Steak House — Restaurant in Bossier City

This is one of the biggest restaurant disappointments of my adult life. I knew it would be expensive but I expected the quality to match the cost. It did not. The hostess was not very friendly and sat us in the back near the servers station. This lead to my wife being bumped into on several occasions by the servers as they went from table to table. They keep the dining area very dark, almost to dark, but they do use backlite menus which worked well. My main issues was with the food. My wife ordered a Surf and Turf with a Filet Mignon and scampi-style Prawns. Her steak was cook medium-rare which was fine but the shrimp was inedible. She said that it was the worst taste she had every experienced. It basically ruined the rest of the meal. She was unable to eat the rest of her meal. I called over the waiter and explained the situation and he took it to, who I found out later, was the head of the restaurant, and he smelled it and then they took the dish away back behind the kitchen. The waiter came out later and said he was sorry and they would make it right. So because my wifes meal was over that pretty much meant my meal was over as well. So we sat there for 15 minutes before the waiter came back around. My wife ordered a coffee and the 7-layer cake to get the awful shrimp taste out of her mouth. This took another 20 minutes. I understand the cake taking a few minutes but coffee should have been available quickly. Even though my wife ordered the coffee they brought me one as well. The 7-layer cake was fine but it was cold, like it had just been taken out of the freezer. It did not taste fresh. The waiter brought the bill and they had taken of the shrimp and just charged for the Filet. It would have been nice if they would have comped the cake or even the coffee but they even charged me for the 2nd one that I did not order. What makes me so mad is the fact that the restaurant manger did not even say a word to us. Will...

So here is some real truth about this place! Our waiter was perfect, the atmosphere was pleasant, the food was trash with the exception of the crab cakes, complimentary bread, and crab bisque. Honestly our dining experience started off strong and we were very excited the bread and multiple flavors of butter was excellent our appetizer of crab cakes was delightful and even my husband's crab bisque was phenomenal. He and his friend ordered prime rib medium rare and king crab legs. I ordered halibut and a lobster. My friend ordered the cheddar potato soup in a bread bowl. My halibut was very flaky however it was Bland it had no flavor my Lobster was chewy and again had no flavor it was not sweet it was rubber garbage. Her bread bowl was burnt and to be honest I could have made better potato cheddar soup in a crock pot at home. The prime rib was ultra thin my husband's was medium rare as he asked his friends was overcooked and they both said it was flavorless. The au jus and horseradish should be complementary to the steak it was absolutely mandatory in order to eat it. The crab was literally tasteless my husband said he would have rather had cardboard soaked in Old Bay. I go to five star restaurants a few times a year this by far was a disappointment and the worst part of it is this absolute mess of a meal cost us almost $700! When I tell you I saw that bill and almost passed out I'm not joking I was like you have got to be kidding me I 1,000% do not recommend wasting your money on this go to the pizza joint downstairs it was fabulous and worth all $75 we spent! It worst of all when the manager was told this he couldn't even be bothered to come out to our table...

The Service: The service was bar-none excellent, Bul is one of my favorite servers I've had at any restaurant and the rest of the wait staff was cordial and on top of everything. I felt taken care of, recommendations were excellent and there was even flexibility with one of my other guests requesting a specialized dish. I couldn't have asked for better service, the wait staff needs a raise.

The Atmosphere: Fairly standard for an up-scale restaurant charging these prices, nothing special but nicely presented and inviting overall.

The Food: This was my biggest gripe. Completely uninspired dishes served with the least amount of flavor they could possibly have. The starting bread was bland and tough, the compound butters accompanying it left me wanting so much more. The "Lamb Lollipops" were nearly flavorless and lacked any resemblance of a char or Maillard reaction. The "prime" ribeye (my favorite cut) tasted like it had no salt or pepper and was thrown on a charbroiler raw, this was the most upsetting to me as I hate seeing a good piece of meat and the cow that died for it be disrespected, possibly the worst looking cut of ribeye I've ever had. The garnish of a carrot cut in half with a tiny scoop of mashed potatoes felt flippant. The side ordered sweet potato was slightly redeeming but still could've used more butter and cinnamon-sugar. For the amount of effort it looked like the kitchen staff was putting into the dishes it sure didn't taste or look like it. This all combined with the pricing and location made the whole restaurant feel like it was designed to swindle the affluent out of their money just like the casino...