Del Frisco's Double Eagle Steakhouse — Restaurant in Boston

Before I start here, to be clear I never leave restaurants bad reviews online, this is my first. I have waitressed many, many years in the past and have a lot of grace for mistakes being made when dining out. However, I have never experienced such a horrible “fine dining” experience. I was here last night with a group of 12 to celebrate my birthday and will never come back. It was very difficult to get our waitress's attention as she looked completely overwhelmed. Typically at a place like this, wait staff tend to have less table to facilitate white glove service, this dinner was the farthest thing from white glove. She would only check in with one side of our large party and would not ask anyone else at the table if they needed anything. She would rush off and we would have to try to flag her down to stop from leaving. I don’t know if she was inexperienced or if she was overloaded with tables, but at $100 plus per head, the service should have been a lot more attentive. They messed up my filet mignon 3 times! I order my steak medium and the first time it was served came to me RAW! The inside was still cold. I sat there for close to 20 minutes before the server came back over, even though we kept trying to wave her down. She didn’t check on us at all to see if we needed anything else after the food arrive. We had to go out of our way to fine her. It’s basics of being a server to always check once the food arrives, she did not. When she finally came over she took my steak that was already cut into an a piece of it I attempted to eat and they threw it back on the grill. Not only is this unsanitary, due to cross contamination being an issue if they are putting already partially eaten food back on the grill with other pieces of meat on the grill. But it is also a really cheap way of a restaurant taking accountability for their mess up. I let her know that the steak was already sitting out Luke warm for over 20 minutes and that I would like one that was cooked fresh. She told me it is restaurant policy to just reheat a $60 steak. I refused it and she had a new one cooked for me. The third attempt arrived back to me totally raw as well! Also my drink order was messed up 2x’s. Many of the sides that were ordered for the table came out well after people finished eating their steaks or not at all and we were still charged for them until we spoke up. Where the restaurant is a la carte, steaks and sides should have come out at the same time. The missing sides and the bernaise sauce I requested came out cold like they were sitting around. They still charged us for the sides they brought out late and forgot to comp many of the missing drinks and food items off our bill until I brought it to the managers attention. I ended up leaving my own birthday dinner hungry as I did not get to eat a meal because it kept getting served to me raw. The first manager that was a male that came over asked me what else he could get me and I said nothing because everyone else was already done with their meals for a while at this point. I did speak with a woman manager privately to let her know how disappointed we were. We spent well over $1,000 and the experience and food were not very good. She did bring us a round of shots to the table to make up for the bad experience. She at least tried to make it right, but I think they could have done more. The restaurant also knew it was my birthday and made zero acknowledgement, they tried to sell us dessert after the complete mess of a dinner. They didn’t even offer a slice of cake for my birthday, like we watched the other tables receive for their special occasions. I am from Boston, so if you are visiting do not waste your money. There are soo many other fine dining establishments that provide exceptional food and service in the Seaport Area. Check out Ocean Prime! I have been there many times and always leave so happy. I should have booked a table there instead, but was trying to eat somewhere different. Big mistake! Del Friscos is not it if fine dining is what you are...

Couldn’t Get Any Worse

My daughter and I arrived for our reservation this evening and were placed at a table for 10 even though there were just 2 of us. We were seated at opposite sides of the table, with about 5 feet between us. I guess they expected us to communicate with our cell phones. I asked if we could have a smaller table. After all, the restaurant was mostly empty. I was told that they were all reserved due to social distancing. If they were truly social distancing they would not take all 20 people in the restaurant and confine them all to one small area, they would spread them out throughout the restaurant. Apparently, no one told them that the reason restaurants must operate at reduced occupancy is so that people can spread out.

Although it was 7:45 p.m. and they weren’t closing until 10:00 p.m., our unpleasant waitress seemed in a rush to take our order. She approached us 3 times to take our order during the first 7 or 8 minutes we were in the restaurant. The woman was not friendly and had a take it or leave it attitude.

We both ordered the 45 day dry-aged prime rib eye as our main entree. It was very clear what we had ordered as the waitress did make it a point to explain that medium would be a red center. My daughter wanted her steak cooked a bit more than medium. I was happy with medium. I usually go medium rare, but after the description I went with medium.

A short while later a young lady (not our waitress) returned with two steaks. A busser dropped off the sides. The two steaks looked nothing alike. Mine was clearly a rib eye. My daughter immediately realized that the steak they placed before her was a strip steak. The young lady insisted that they were both rib eyes and educated us that not all steaks look alike. She pointed out to my daughter that the gristle on the side of her strip steak was actually the cap of the rib eye. A little knowledge is a dangerous thing. I asked her to please check with the kitchen because It did not look like a rib eye. She came back with the steak and said, the cook has confirmed that this is a rib eye. Believing that they know more than I about steak, after all it is their business, we accepted the steaks.

My daughter cut into her steak and showed me and we both immediately saw that it was a strip steak. We called the young lady back and she agreed to get another steak. Our waitress apparently couldn’t be bothered, not her problem.

We split the one rib eye, eating it and our sides out of our 4 inch bread dishes. No one thought to get us a set up. A short while later, another woman, who represented herself as the manager, brought the replacement steak, this time a rib eye. She said sorry for the confusion, and made some comment about how the kitchen thought the steak was a rib eye, but she told them that she didn’t think so. She asked that my daughter cut into the steak to make sure it was OK. The steak was very red, so apparently the instructions never got relayed to the kitchen the second time around. This goes back to our server who didn’t bother to concern herself with the issue. But at this point, we were not up for any more drama, so my daughter accepted the steak.

The food was good, albeit the steak was a bit salty. When they finally provided the correct steak it was not cooked as requested. The evening was a disaster and a regrettable experience. The way we were seated, the poor service, bad attitude, the way our dinner was served, the lack of anyone taking responsibility, the lack of an apology, the bad/loud music.

I am bothered by the fact that no one in a so called high end steak house knows a rib eye from a strip steak. I am even more bothered if they knew the difference, but rather than fix their error, they decided to BS a patron who they thought didn’t know any better, perhaps because she was a young woman. My daughter is a student of the culinary arts and a registered dietitian. On top of everything else we had to pay for an...

1. A 16 oz 45 day dry-aged prime ribeye. $69.50 (excluding tax). (10/10). Medium rare (pink throughout). Nice marbeling with a great balance of fat and juicy, tender meat. Side of peppercorn sauce - compliments the steak nicely. Don't add too much or else the pepper can be overpowering. Had this same steak twice in my life and it's consistent every time. Definitely recommend the dry-aged!
2. Shellfish Plateau: Chilled Alaskan King Crab Legs, Iced Jumbo Shrimp, Chilled Crab Claws, and Oysters. Side of: chilled lobster cocktail and lump crab louie. Overall Rating: (8/10). All seafood was fresh. Didn't have that fish aftertaste. Tender and wasn't obnoxiously chewy. The king crab legs were already semi-pre-opened and thus, you only have to open up the case to get the meat. Very little work to open it up and it doesn't get too messy. Oysters were good - definitely use a squeeze of lemon to enhance the flavor. The crab claws were small but there were at least 15 of them. Each claw had a lot of meat. Opening the claws can be slightly difficult and you might need to use the shellfish cracker. Side of Lobster cocktail was okay - fresh cold lobster without any seasoning with bits of corn. The side of crab louie was good - it's mixed with mayo and very tender!
3. Lobster Mac & Cheese - the best I've ever had. Creamy but not too overwhelming. Lobsters were fresh. Although there weren't a lot of lobster - maybe a few tiny pieces here and there which was disappointing. The crust topping wasn't stale and gave the Mac & cheese and nice added texture. Definitely recommend! (9/10).
4. Uptown Potatoes - melted fontina, chives and shaved truffle. The cheese was a little cooled down and the potatoes could have been softer and more seasoned. It was creamy but could've been better. (5/10).
5. Brussel Sprouts - fresh and well seasoned. Not too oily and not too bitter. (7/10).
6. Not pictured: creamed spinach (delicious! And 100% recommend) and seasonal asparagus (tall, soft, but still had the nice crunch, and well seasoned. Would recommend!). 7)Warm Banana Bread Pudding w/ Caramel Sauce & Vanilla Ice Cream. ($11.50) - delicious, warm, light, and moist. You can taste the fresh bananas in every bite and the bread pulls apart nicely. Ice cream is a nice touch. 100% recommend and would get it again! (10/10).
7. Butter Cake w/ butter pecan ice cream, fresh whipped cream & caramel sauce. ($12) - cake was a little too dry but the taste was very good. Could've used more caramel sauce but the ice cream tasted phenomenal! (8/10).
8. Lemon Cake - 6 layers with lemon buttercream icing & lemon glaze. ($13) - strong lemon flavor without being too overwhelming. Moist but heavy and very sweet. But the size is very generous and can definitely be shared among 3-5 people. (7/10).
9. Cheesecake with strawberry sauce & pecan crust. ($11.50) - very creamy and slightly heavy but delicious with the strawberry sauce. Could've use more crust which was delicious. (8/10).
10. Chocolate Souffle Cake - warm molten center chocolate cake with vanilla ice cream and raspberry purree. ($12.50) - the description on the menu makes it sound like a Lava cake but it's actually a mousse dessert. It was absolutely delicious and I would get it again but slightly disappointed because the description was misleading. I also could not taste any of the raspberry in the mousse cup and there could've been more cake. Taste: (9/10) but VERY misleading which needs...