Marino's Market & Deli — Restaurant in Boston

I visited the Center Street store on 3/24 at approximately 9pm. Upon entering I noticed the cashier was leaning on the counter with his phone in hand listening to music without headphones. I said “hello, how are you”, but got no reply. He looked up at me, then immediately went back to his phone. When I brought my basket of items to the counter, the employee wasn’t wearing gloves. When I asked him why, he got upset & said “I don’t care” as he walked away to put on a pair, halfway through scanning my items. He spoke a foreign language to the other employee in the deli, who was wearing gloves, but was also on his phone & both started laughing as if it was nothing. I was tempted to walk out & take my business elsewhere. Once I got home I wiped down all the items just to be sure. With everything going on with the virus outbreak, the employee should be wearing gloves, not just for the safety of customers, but for his safety also. The other employee who works in the deli, was wearing gloves, but was on his phone. Bear in mind when this employee is making your deli sandwich, he just had his phone in his hands while wearing gloves. Common sense tells me to never return here again & advise others of same. Owner contacted me 4/3 apologizing & said he’d send out a gift card in the mail. Didn’t receive anything. It was all a ruse. I have proof of the...

unfortunately a very negative experience here..placed an online pickup order (included $5 tip online) for sandwiches and when I arrived to pick it up the person making it said "we didn't have prosciutto, i made you roast beef instead" we said our contact number was provided on the order and he could have called to tell us to see what we might want instead and he said "take it or leave it"..when asking for a refund as we didn't want the sandwiches anymore he said we had to dispute online. disappointed and wont be giving any more...

This store is awesome and stocks great food. I love the sandwiches too, but lately I have been avoiding Marinos (especially the deli area) because a member of the staff who works in the deli does not wear a mask properly, even when he's walking around the store greeting people. I am in a group more vulnerable to COVID risk, so I don't feel comfortable with their blasé attitude toward public health. Maybe after I'm vaccinated...