The Oceanaire Seafood Room — Restaurant in Boston

Hello,

I’m writing as a loyal Landry’s Select customer to provide my dissatisfaction with the service that I received when visiting your location in Boston.

We arrived at 7:30pm & waited for :25minutes to be seated even though no one else was waiting & I am a Landry’s Select member. Once we were seated, we ordered drinks. I ordered a sidecar that did not have the sugar on the rim as advertised so they quickly took care of the situation & brought out another drink. We ordered our appetizers & main dish & was anxiously awaiting our meal. When my food was brought out it was the “special” branzino & not the simple grilled? I had to inform the waiter twice that I didn’t order the special & he needed to send it back for the simple grilled. They brought out a side of mash potatoes while I waited as everyone else was enjoying their entree. I wish there could have been an offer to bring out a meat/fish appetizer, not a starch. They finally brought my simple branzino out & apologized. I had sat there about :18 minutes watching everyone else eat with mash potatoes staring me in the face. They came out and asked if they could provide free desserts for the table. I’m not trying to have anything else but 3 people in our party accepts the offer. Once I receive the bill, I see that nothing was taken off my bill for guest recovery. I then asked if I could use my military ID Instead of my Landry select card since I would have gotten about $40 dollars off my bill with the food purchase. Isa said sure & took my ID. He comes back to tell me that this location does not accept military discount. I thought this was rather weird as all your other locations I’ve been to definitely accepts military personnel id for discount. I went along with it but called the restaurant the next day & spoke with the hostess & she informed me that they did accept military discount as she confirmed with the manager that was there.

I am really disappointed in the type of service I received & the blatant lie I was told when asked about military discount. I’ve left a message on 10/28 & no one has contacted me to date. I’m very upset at the level or lack there of service my party, especially I was put through in this visit. Will not be going back to the location “EVER” !

I am attaching a copy of my check for your...

I cannot believe this place. We came here for Valentine's day, made a reservation, the usual. Did the usual, valet parked blah blah, get to our table, a little in the corner but no big deal, we get to our server who is extremely rude and curt with us. He comes to us gives our menus, mumbles something and looks at us. I ask him to clarify, again he mumbles, and then a third time I ask him to clarify as I cannot hear him, He's asking for our drinks, I say to give us a minute. To make it short this rather short mumbling Of " drinks?"....."oh can I do the winter sampler".." mumble mumble"...."what?" ....."yeah you can do that" ......"any of these correct?" ...."more mumbling"......"what?" Went on for the whole night to the point where I was just wondering why we even came to this place.

Then the food 2/5 for that Was it edible yes? Yes Was it unique? No Was the food a aight for sore eyes? Yes Was it delicious? Like a whole foods deli is Was it worth the money? No Would I come here again? No The food, I ordered the tuna tartare which was essentially sashimi, which I love Ended up being HUGELY FAT pieces that were not entirely sliced through, too squishy, and mostly "eh" We also ordered the wine sampler, you know, I'm no wine snob, but I don't know if they just had an off day? Watered down the wines? Or maybe I'm just that uncultured? Half of my selection was undrinkable. We also ordered some fish of some variety, which meant fish thrown into a plate in hopes that someone will eat it. While the fish was grilled very well.......An eye for presentation was lacking. Yes I CAN AND WILL EAT IT....But my eyes say "why?"

And then the green beans. Now I understand that a side should be a decent portion and be what it is. A SIDE. What we ordered? Green beans as a side What we got? A horse trough full of fried thrown together green beans

Listen. I don't know if I could have wasted more money on a worse date for Valentine's day. I have spent less money and more money for special dates elsewhere and been wowed. This place. No. I will make it my endeavor to tell every person I know to NEVER go here. Go to any other place you can find on Yelp....

This photo best exemplifies my experience tonight at Oceanaire. Not only does the restaurant neglect the proper maintenance of their restroom, but they also neglected myself as a patron, provided non-existent customer service and offered subpar cooking and food quality. I had just flown in a few hours ago for business and was looking for a fine dining experience that centered around fresh seafood. I called ahead and made a reservation for a party of one at 7:45 PM. When I entered the restaurant, it took close to 10 mins for a host to return back to the host stand and greet me. During that time servers were coming and going but none thought to seek out the host. When the host did seat me, they placed me not at a dining table but at a mini banquet in the bar area. Mind you, the entire night the restaurant had only half of their tables full. The shrimp cocktail I order was over cooked and the shrimp were overly chewy. Then it took over 35 minutes before my entree was delivered. During this time my server never checked on me, I was never asked for another glass of rosé nor was I ever told they were checking on why my entree was taking so long. When the entree did arrive after 35 mins it was missing a fried egg on the top. When the server asked if I wanted him to take it back to have it added, I said “no” as I was hungry and ready to just eat and leave. The lobster was also over cooked and chewy. The rice was near parboiled status, with the whole dish lacking umami. During my entire dining experience never once did a front of house manager ever checkin or apologize for the lack of service or delay in expediting my food. After paying the bill, I used the men’s restroom and had to laugh when I saw their toilet seat barely hanging on by a loose screw. On a side note, I’d recommend they do a thorough dusting and cleaning of the railings and blown glass sculptures as they are covered in a thick...