The place itself is nice, fast service, food can be good if its not sloppy. The sandwich i ordered i asked for add mayo and it tasted sour like the mayo had gone bad, and it was so sloppy full of mayo but the rude lady they have working the service window is ignorant & unprofessional. The 1st time we visited we gave a few dollars for a tip on a 25$ pick up order and she said something like "chump change" as we walked away. The next time we ordered online for pick up, same lady working ofcourse when we picked up, we didn’t tip online since we intended to tip in cash when we got there and got good service, thats what a tip is for GOOD SERVICE. She decided since there was no tip on the order that yet again she'd be disrespectful and say my name as "c*nt-ney" when calling it out to hand over, my husband put the cash back in his pocket, took the food and left, we ordered 1 burger and a large fry to split - 44$ after online taxes & fees. The ignorance of people over the customers money they freely give to you. We will not be returning here until she's fired, hopefully that'll make the place a better place to go. The saddest thing is, were only in Boston for the childrens hospital, dropping thousands of dollars at a time for our childs medical care, losing wages and only eating once every couple days because we cant afford to pay Boston prices daily after alls said & done, yet still always tip. People shouldn't feel as if everyone in Boston is from Boston and made of money to leave huge tips, dont be an entitled jerk about it. We do tip well anytime we dine in, but often wait to tip in cash on to-go orders because of people like her.