SEPHORA — Local services in Boston

pls tell ur security guard to stop following people around who are actually trying to shop. I get it that it’s for security reasons, but to have him following me and maybe other people around like a lost puppy is crazy. Also AGAIN i know it’s protocol to ask people “if they need help” but like i had 4 “FOUR” different workers come up to me in less than 15 mins. I was supposed to buy a concealer but ended up with a serum and anxiety of walking into your store again. Please it gets to a point of doing all of this. I don’t know if it’s a racial issue or whatever. I’m sorry to anybody who’s ever felt like this if they’ve been here or any other Sephora. This store truly cares about security but it gets to a point where it’s too serious. I’ve been to this location more than 3+ times. This literally feels like the first time i think that this truly happened to me. Never had a sephora worker ask me for help knowing I don’t NEED ANY. Then not even 2 minutes after another pops up when I move from a different aisle. She ask me the same question but here’s what’s different. I have the bald security guard who is literally breathing behind my neck making sure i’m not doing any “suspicious” . (I was smelling perfume). The worker and security stood there until I asked another worker when the Benefit was because of how uncomfortable it felt. I was just trying to have a good time. Truly the worst sephora. Maybe an age issue or racial. Stop asking me if I need help. No do yalls workers need help. Worst...

I visited this location today to purchase items that I have bought over and over again from Sephora. Naturally, I knew where the products were and did not need help from the employees. I also did a bit of browsing for any new products I wanted to try and felt a pair of eyes piercing through me the entire time I was browsing. I felt like I was crazy and that I may have looked suspicious, but after coming on here and reading the many reviews about the SAME SITUATION, I felt validated for my anxiety. Like the other reviews, I understand the need for security, but it does not promote a positive shopping experience when being followed around just because you don't need help from an employee. The entire time, I made sure to have the products I was purchasing out and in view so I would not cause any suspicions. But after I got into line to pay, I was STILL being watched by the same security guard. I don't see how this is necessary as I LITERALLY GOT INTO LINE. I do not plan on returning to this location for these reasons. I have not had this same experience at any other Sephora location....

Horrible experience, a simple misunderstanding turned into a whole lot of rude actions and acting like she was better than me.

I work customer service as well and owned a door to door sales business, hand down Asjha had treated me some of the worst ways the treat anyone that’s in your store.

I don’t deserve rudeness or to be told to legit put my phone in her face when it was already in clear sight and she was on some horrible ego trip.

She did end up helping me find some items but after pretty much trying to belittle me in front of like 25 customers.

Extremely rude considering as I said a misunderstanding.

I’m a very chill person so surprised she need me to be her ego fix for the day.

I will say the worker that cashed me out her name was Zara; she was amazing super professional and friendly and honestly deserves a promotion so she and teach what good customer service is to the other workers.

I didn’t think that was hard to be professional and friendly to anyone that comes into your store.

Idk a common courtesy….

Thanks for...