Dunkin' — Restaurant in Braselton

So this morning at 9:33am, I ordered my usual coffee. But in this case the employees did the exact opposite of what i order. I asked Miss Julie if they can remake my drink, she proceed to tell me with an ATTITUDE that “since I took a SIP of my coffee they weren’t allowed to make a new one”. I was okay with that, so I asked can I get a refund? She rolled her eyes, and had an annoyed ATTITUDE, then went a got her co-worker (the African American young man who took my order) and explained what was going on. He came to the window told me “THIS IS HOW YOU WANTED YOUR DRINK MADE”, what’s the problem? I said it’s too much ice, too light, and wayyyy too sweet. He then GRABBED THE DRINK FROM MY HANDS. . .I went off. 1. You’re supposed to service your customers with the UPMOST RESPECT!!!!!! Especially if the customer wasn’t being rude to being with. If the customer isn’t satisfied with their order, it should be some type resolution The managers on the duty added more fuel to the fire. Everyone (including the managers) was so rude I couldn’t believe this. NO APOLOGY WAS ISSUED. I will never go back to that store until I speak with corporate, district managers and the owners. It’s so sickening that employees and managers would argue you down over something so little. Y’all are not getting away with disrespecting me especially if I’m a loyal customer, spending my hard earned money on coffee that I should be enjoying. P. S. I have video footage of...

I just had the worse and I mean the worse customer service at Dunkin' in Braselton. So my dad had a GC that he gave to Noah to pay for everything when we were done. We ordered a dozen donuts and coffee then the boys wanted some ice cream. My dad said y'all use the GC to pay. So I figured my dad hasn't paid for anything so at the register I tell Shawn what we had, ice cream and dozen donuts. Get to the car and my dad said he already paid for the donuts that we just needed to pay for the ice cream. I go back in tell the dude what happened, he called his manager and the manager said "since I paid with a gift card and it was my fault there is nothing they can do for us" 😳 really? So I said cool give me my cash back for the donuts my dad paid for, "I can't do that, the manager said I can't give you anything." Really? What kind of customer service is that? You can't do anything for me.. you can't give me my money back for the dozen donuts I already paid for. 🤔 Then he told me he would have me banned from the establishment. I don't gaf about DD. I just want my money back. And for you to tell the customer you can't do nothing for them is wrong. I hate these places that don't have a manager or shift manager on duty at all times. The other lady even told him we already paid and we got a receipt and still nothing. Now I need a manager. DD it's...

So, we went by there Monday, May 4th, 2020 to get some Ice Cream, I wanted Butter Pecan, My Husband wanted Reese’s Peanut Butter, Well They we’re OUT of both 😏 I was then gonna get The Pineapple Coconut, But when I looked at the ice cream, it was full of Mosquitoes, So Never Mind!

Well While there, I decided to Order an Ice Cream Cake For My Husband, Since His Birthday Was Coming Soon! Amber, The Manager Was the one that took our Order, and Supposedly wrote Everything down. Well We order the cake and left, thinking everything was set. So, 2 days passed and we went to pick up the cake (Consider We Live 30 Min Away From There) and well The Cake was Not Done, it never did Get Done! They Literally Ruined His Birthday, We were Really Looking Forward to The Ice Cream Cake! 😏 We had To End up buying a normal cake from a store.... so I called Mrs. Amber the following day, and all she said was, I thought you wanted it on Thursday, Bummer.... and so I asked her if there was anything she could do to make up for the mistake and she said: YES, I can Give You a $5.00 discount 😂 Really?? Needless to Say I Will Never Go Back there, I’ll rather drive 15 more min to go to the...