Starbucks — Restaurant in Brentwood

If I could give a 0/5 experience I would. I visited this location 09/02/2022 in the morning after placing an mobile order at 7:42am. I then went through the drive through and when asked when I placed the order, I was unsure and said maybe 4 minutes ago. In reality it was place 10 minutes before I went through the drive through for pickup. The store was not busy and I was given an uncomfortable attitude from one of the baristas telling me TWICE that I needed to give them more time before picking up my order (Telling me 5-7 minutes). If the barista would have looked at my ticket they would have known I placed my order 10 minutes ago, not 4 minutes prior. If the baristas are going to act like they are entitled and have some sort of power, they should at least fact check themselves. I worked with Starbucks for over 4 years in three different states, recently quitting for my career after graduating. I know placing a mobile order and then going through drive through is not a big deal, especially after working in multiple locations with the highest volumes of the districts. An attitude check for the passive aggressive barista is much need. Don't soil the...

This Starbucks store need to be closed. There is no any courtesy whatsoever. I drive like 25 min to come to this store to just be told that they will close-- not because it is time to close m, but just because they want to close. People check online time store hours and the ones posted at the front door of the store; all of of these info say they would close at 11:00. But they close it when they wanted to close it. NOT GOOD. They either need to update the store hours of all online info for this store or hey need to abide with store hours shared with the public. Today, for example, the store hours say, it would close at 11:00. And when I reached at the gate at 8:10pm; I was told it is closed. This happened 6 times during the...

I get the same drink literally EVERY DAY and this location messes it up when I get it and when I ask them to fix it I get attitudes they all seem inadequate and miserable (there was a guy with a bow tie that was nice he is the ONLY ONE...) Today I ordered and paid for a a large drink I got a size smaller because they ran out of lrg cups and was told they'd refund my card (lies) I'd boycott the location but I work within walking distance and I love my coffee so I have to spend a half hour of my break dealing with untrained "baristas" it's really a direct reflection of poor...