Dunkin' — Restaurant in Buford

This is the LAST time I will be ordering food from this Dunkin Donuts! The last time me and my husband went he order a coffee and munchies. When I looked at the receipt they took it upon themselves to add a donut to our order but no donut was in the bag. When I told the girl at the drive-thru we didn't order a donut she looked surprised and said oh, we thought you said donut. I told her how could you when you did even give us one but you charged us for it! So I told her fine, give me a cake donut with chocolate frosting (it's yellow cake with chocolate frosting). After we pull away I looked in the bag an it's a chocolate donut with chocolate frosting....something I would never order because I don't like them.

Today I ordered a ham croissant sandwich, hashbrown and a drink. When she hands me the bag she says it will be a minute on the drink. I took that opportunity to look in the bag while I was waiting and there were no hash browns in the bag. I asked are you waiting on the hash browns too. She turns and tells someone about the hash browns and then hands me another bag that felt like nothing was in it. I looked in the bag and there are only 6 pathetic hash browns at the bottom of my small bag... and one of them wasn't even a whole hash brown, it was a half of one. I've NEVER been to a Dunkin Donuts before and received 6 hash browns, the things are tiny.

They can't get the order right, they charge you for things you didn't order and they give you as little as possible. I WON'T...

They dont deserve even 1 star....This is a newish place, been there a few months now. More than ample enough time to work out the kinks...but its only getting worse. I work at a honda store nearby and go there quite often...There has not been 1 single time I ordered from there and they got the order correct without me asking for what they forgot. I just got charged 18 bucks for a sandwich and a coffee...so not only do they screw your order up, they rip you off. DO NOT START YOUR MORNING OFF WITH THIS PLACE OR YOU WILL HAVE A TERRIBLE START TO YOUR DAY!!!!!! Now they have a whole new crew in there once again and even they cant figure it out. My Frozen coffee isnt even close. THIS PLACE IS PATHETIC!! spend a little more money and goto the smoothie shop right next door or the first watch a couple stores down. YOU WILL THANK ME!

UPDATE: Do not order a frozen coffee, they have no clue how to make it. They will rip you off you so you can go home and throw it in the garbage, where this entire store needs to be

UPDATE: They are still very inconsistent. The light skin black kid does a great job, hes the only reason I continue to give them shot after shot because I can tell he actually cares, he does the ordering and makes the food and makes the coffee when im there. The asian lady does a great job as well. They both should be managers and develop the processes that can make this store successful because thats the type of people who can change that place around...

I visit this location often but this morning had a completely different crew than normal that demolished my previous rapport with this location. While in line, I noticed the car in front of me pass back her coffee and breakfast bag. As I pulled up to the window, I was given the same coffee and bag. I ordered a Cocoa Mocha Latte and was handed something completely different. One of the girls (heavy praise for this cashier) was telling her coworker the coffee was wrong but she still persisted that this was the correct coffee. She persisted to tell me that the order was correct while the other worker was pleading her to stop. I tried the coffee and it tasted like straight cream and sugar. I politely asked for a new one and she explained that my order was correct(most definitely not correct). They fussed about making a new coffee and downsized my order to a small because "the original order was correct". I told her to compare the colors of the old and new coffee (they were obviously different colors). So now I paid for a medium coffee and a biscuit w/no egg (but they messed that up too and left egg on the sandwich). What a...