Tii Cup — Restaurant in Burnsville

This place has quality drinks but heartless customer service (except for the male cashier-thank you for trying and staying respectful!).

Drove to MN for business this past weekend and decided to stop for boba and to heat up leftovers. It was snowing outside and frankly I'm not used to this kind of weather, so I didn't really have any idea where to go to reheat up food. Tii Cup said they had a microwave but it was "for employees only".

After purchasing two drinks, I asked for the second time if they could somehow make an exception because there was no way to eat the food I had (it was frozen solid). The kind cashier went to ask his senior coworker again, but what do I hear her say? She called it unprofessional (that I was even asking again?)...I didn't hear the whole conversation and I didn't have to as she avoided eye contact with me and repeatedly told the cashier she "didn't care" about something. I asked the cashier if he knew where I could go to reheat food and he didn't have any idea.

I believe this place has quality drinks. However, when you're given bad attitude and called unprofessional JUST for asking to use a facility not normally available to customers in a dire situation, then I don't care to support your business. I was traveling from the west coast, didn't have time to eat and was starving, had to drive through snow-which I'm not used to AT ALL, and needed to get somewhere by a certain time. The point is not that I couldn't use the microwave, it's that the girl in the back was heartless and lacked the professionalism to handle a clearly dire customer service request.

If ever in MN again, I will take my...

Definitely a fun spot to hangout with friends or just to stop in and get a fun treat. They have two digital ordering machines, sometimes I’ve come in and they are both working, sometimes only one, and other times neither and there is someone at the front counter to take your order. I’m not sure if that is technical issues or not. Their selection of beverages is quite broad, I’ve only ordered two items that were not drinks, the bubble waffle with strawberries and the shaved coconut! Both were delicious! I do have to say I prefer the drinks though! I find the large a little too much, but that’s just my preference. It’s usually too sweet and I don’t end up finishing it. However, there digital ordering has a very nice option of choosing the level of sweetness that you want! I’m sure if you’d ask in person they would adjust it for you as well. There is usually seating available, but I have been in the store when most of the seating is taken up by groups of friends hanging out and talking! I love that the seating is super fun and unique, there are even couches! definitely an inviting place for people to gather. Unfortunately the more people ordering, the longer the wait is for you, but that just shows that each drink is specifically made to the order. I can’t speak for everyone’s orders, but all of mine have been authentic to my request. I usually type in “no boba please” in the notes and they always follow through! Hope this was helpful to...

I’ve supported this business for some time now even after not being a happy customer but today was the last straw. I ordered 4 drinks and had a punch card for a free drink. My free drink ended up being made without the topping I requested. I didn’t notice it until I had already left so I called to let them know that I was missing my topping. The young man told me that it was a free drink and if I wanted to I could come back and he would add the topping in. If it wasn’t for covid I would be all down for that but with covid going on he wanted me to bring my drink back where I’ve already drank it and he would fix my drink. That doesn’t sound safe to me at all! I appreciate him trying to make it right but it wasn’t the safe way to make it right. I know it was a free drink but they made me feel like just bc I didn’t actually pay for that certain drink they didn’t care how it was made. But honestly how do you think I earned that free drink? I’ve been coming here for some time now! Management needs to make the employees know how to handle situations with covid still in full force. This isn’t my first incident here and I know nothing will probably be done. But just wanted to let everyone know that they take drinks back after it’s been in a...