Starbucks — Restaurant in Cañon City

I want to start by saying, I love Starbucks and normally I get excellent service from them. However, this evening I wasn't that impressed. My husband and I went to the City Market to do our weekly grocery shopping and before we actually did said shopping I wanted a drink from Starbucks (venti unsweet green iced tea). When got there, there was only one person working and she seemed to have been having issues understanding the order that person in front of us was placing. When it was my turn to order, the worker again seemed a little confused at what my order was. Because sometimes it's hard to understand what I say, I often have to repeat myself at most twice, which fine, but this evening, between both my husband and I, we had to repeat my order to the worker at least 4 times.

After the worker finally got my order correct and I paid for my drink, we went to wait for them to make my order. We had waited at least 10 minutes or so and in that time, the employee had served at least 2 or 3 more customers, never once even attempting to get my order completed. My husband got up and kindly asked about when my drink would be ready, only to find out the employee had completely forgotten about us. Now I feel I should state that this employee wasn't a manager or supervisor. As they were finally making my drink they said that we wouldn't be charged for it, when we reminded them that we had already paid for the drink (as is standard when going to restaurants like this - pay first than you get your order), and then they were like "oh yeah, well i'll get you an IOU." After getting us our order, the tore a page out of a note poke wrote the IOU on it and then handed it us. As nice as it was for them to try to do this, I'm pretty sure (and I could be wrong) that they didn't have the authority to give out free drinks. It didn't feel right taking it, so we didn't keep the paper that was handed to us.

Like I said normally I don't have issues with Starbucks (either location in town), but this evening's experience, I feel that this person shouldn't have been left alone as they seemed to get confused and be forgetful...

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I stopped going to the actual Starbucks store because they’re super inconsistent and made the coffee different every time so I started going to this store because it seemed to be better but let me tell you I just had the absolute worst coffee. Only go to this store if you see the manager or the super sweet taller blonde lady working that’s the only time to get coffee from here. I called into the store today to order ahead and the lady that answered “Tracy” said she wouldn’t take over the phone orders so I went inside and ordered a brown sugar oatmilk shaken espresso it’s supposed to have blonde espresso shots and oatmilk in it but this thing is about 99% coffee and nothing else…it looked strange and even tasted not only incredibly strong like you’d imagine motor oil would taste like but it also has this super odd tangy taste. I bet if I put it in my cars engine it’d run for a few months...