Blake's Lotaburger — Restaurant in Carlsbad

If you like being surprised by the food you get and not getting what you ordered and being treated rudely when they mess up your order, then this is the place for you. I ordered online and then went through the drive-through on my way to work to pick up my breakfast burrito as I do once or twice a week for years. The last couple of months, they kept getting my order wrong, like sausage instead of bacon or heavy hash browns instead of light hash browns like I ordered but I just eat it because i dont have time to take it back before work. Then this week I got to work with my burrito and opened it and it had no bacon that asked for, it had red sauce when I asked for no sauce and it had refried beans on it which never order. So I called the store and some confused girl answers and I tell her the issue and she asked if I'd like to speak to the manager. I tell her yes, then she comes back on the phone and asks what should have been on my burrito, so I tell her, and she says we'll get that ready. I explain im at work and can't leave work and ask if I can just get my burrito free tomorrow to replace today's. She once again says, "Let me ask the manager." She comes back on the phone and says the manager says that's fine to come get a new one tomorrow morning. Fast forward to the next morning, where I go through the drive-through and the same girl I dealt with the day before answers, and I explain who I am, and she says, "Let me get my manager. The manager comes on and asks if I have my receipt. I explain it was an online order and give her my name and she replies we cant look that up so I say we'll when I spoke to the girl on the phone yesterday she didn't tell me I would need a receipt. She tells me we'll I can't help you without a receipt, and I say I spoke to someone yesterday that said to come in today, and she says we'll no one left me a note. Then she asked who I spoke to, and I said the same girl that just answered to take my order . Then she says, "What's the name of the person you spoke to and I said I don't know because she never gave me her name and she says I can't help you without a receipt. I say so you want me to dig my receipt out of the trash, and she says yes, I need to know what was on the receipt and what we gave you. After I just explained what I ordered and what was given to me. The fast food places in this town have gone downhill, and customer service is nonexistent. So do yourself a favor and avoid this place and stick to the local places. As i drove off from Blakes completely frustrated with no burrito in hand, I called Blue House and placed a burrito and coffee order . The girl on the phone recognized my coffee order and asked if it was me. I said yes, and she had my order CORRECT and ready when I walked in the door. Needless to say, I won't be going back to Blake's. I may be just one person, but keep treating your customers this way, and one will turn into hundreds then thousands until you're out...

This is by far the worst Blakes we’ve ever been to!! We grew up in NM eating Blakes as a treat!! When this Carlsbad NM store opened we were so excited, however, in the past several years it has never failed to disappoint!!! Today, April 5, 2024 at 2:00PM was the absolute worst!! We waited about 15 mins before the “manager” came up from the back to take our order. We were 2nd in line. There were 2 cooks on the grill, one on the deep fryer, an attendant at the drive through one cleaning the opposite grill from which they were using and one more filling up the condiments! The manager was dismissive and hurried us through our order. We sat down and as I looked at the receipt I noticed that they had added green chile to my order instead of bacon. When I went back up to the counter, again, I was ignored!! The “manager” was at the back, again! The cook wouldn’t say anything but made eye contact… I said my order was incorrect and he said I can’t help you I’m not a cashier!!! Someone will be up to help you in a minute. So, about 5 mins later I told him what the problem was and I was just trying to keep him from having to remake my order. Again, he ignored me! The “manager” finally came up and asked what I needed. I showed him my receipt and told him about the mix up, he turned to the cook and told him to just put some bacon on the burger!! I told him I didn’t want green chile…so they said oh I guess we have to remake it!!! No Kidding!! That’s what I tried to tell them!! So, again I waited for them to restart my order When I got it it was missing the onion rings for both burgers and the New Mexico burger didn’t have green chile it had bacon, instead!! The buns were cold and stiff and we got only 1 order of onion rings so I had to wait for the 2nd order!! Really??? It was shift change and they were all ready to just get out of there!! No regard to customer service!!’ We will definitely NEVER enter this establishment again and we will be sure to tell everyone we...

I really used to enjoy Blake's Lotaburger. I prefer to support a restaurant chain such as Blake's that has it's roots in New Mexico. Unfortunately, this location in Carlsbad has been spiraling down in food quality, cleanliness, and customer service.

District Manager Javier Guevara refused me entry into the business unless I wear a face mask. Ironically, I had no idea who he was and I was holding the door open for him as he carried something into the store. Not only did he not thank me for holding the door, he rudely demanded that I need to put on a mask if I want to enter.

The parking lot is trashed and the bathrooms are always filthy, but he's worried about healthy people wearing a piece of cloth over their face. Ridiculous. Hopefully Blake's Lotaburger suffers the same fate as so many small businesses ruined by the NM Governor's unconstitutional mandates.

The Blake's green chile cheeseburgers and breakfast burritos used to be the best anywhere around. Now, the quality of all the food at this restaurant has severely declined. There are plenty of other restaurants in the Carlsbad area that offer better quality food and customer service than you'll...