Buffalo Wild Wings — Restaurant in Carson

Came here with my family to eat for my husbands birthday dinner. When we arrived we where told to wait 5 minutes to be seated i asked if i could get a cup of ice because i am pregnant and was having heat flashes the person seating said okay and walked to a waitress they exchanged words and my ice never came. We get seated and its at a table that was open since we walked in. We sit and are given menus and told we have to wait to 10 minutes to order. It was over 10 minutes we waited when the waitress comes to take our order i asked if they have a kids menu because I usually receive one but this time i didn't. She walks off and brings back a kids menu. We all order and when i order my water i ask for lemons in it. Waitress tells me she can bring me a side of lemons when she brings my drinks . So the drinks come and within 10 minutes one of my kids food comes but the others still isnt out along with ours so now one of my kids is upset her food isnt there and shes trying to eat her sisters food . By the time the rest of the ordered food came my child who got her food early is done. 30+ minute wait for our food and it comes out not even hot . I then look around the table for my lemons to put in my water and realize she never brang them. So i wait until she comes back around . She comes back and asks if everything is okay and i realize she forgot about the lemons. So i say yes but i didnt get the lemons. She just says okay (no my bad or sorry) she walks off and brings back limes. I am confused because i have never asked for lemons and got limes . I am usually told “we don't have lemons only limes” if i would have been told that i would have just said its okay and not had her bring out the limes because i don't like lime water its not the same. My husband got the all you can eat wings… he was on the last 2 wings so he put in another order. 37 minutes later and still no wings. By this point i am extremely frustrated because as i looked around watching everyone else be seated other parties that came in got their kids menu , also got another red menu that showed the details about the all you can eat wings / how it works, and they where given a child seat for their children . I walked in with a party of 4 and 2 of the 4 are children under 5years old. Why i wasn’t given a kids menu is completely mind boggling to me. So i go to speak to the manager who showed no concern for the other issues i brought up and told me that with the all you can eat wings it says that they take longer to come out. Which i wouldn’t know because i wasn’t given a menu about how it works i seen it advertised on the outside before walking in. The waitress told my husband he could remove the all you can eat wings and we could pay and leave because my husband was so fed up with their service he just wanted to go. The manager then said no he would remove a different item that i had no problem with because it was less (all you can eat wings 24.99, item he removed 17.99) with the managers lack of concern with other issues i brang to his attention , I understand why they have so many bad reviews and i learned a valuable lesson to always check reviews before going to a place. This wasn't just a normal dinner , this was my husband’s birthday dinner and I'm saddened by the fact that this is how is birthday dinner went , he wasn't even full when we were leaving. We go out to eat a-lot and never have had an experience as bad as this. His last birthday dinner was at olive garden in the same parking lot and their service was amazing brang him out a flan and sang him happy birthday. This place doesn't care about customer...

FIRSTLY, YALL WOULD NOT NEED TO WORRY ABOUT PEOPLE DINING AND DASHING IF YALL JUST DID YALL JOB AS SERVERS. I DO NOT UNDERSTAND HOW THERE IS NO ONE TO BE FOUND ON THE FLOOR!!!!! So anyways, I go to work and school nearby so I have ordered so many times, I come only for pick up. Whenever I come there is NO ONE standing at the front and there is never anyone standing where the pick ups are supposed to be happening. After several minutes of waiting I finally get someone’s attention, and other times I’ve had to go to the bar myself to get help. And even after that I’ve still had to wait for a long time to get help BEFORE I can actually get my food. It’s freaking ridiculous. I’ve only sat down here 2-3 times before today. Last time it smelled really bad. So I didn’t come for a while. Today, I was around the area earlier and my daughter insisted we go there so we went and sat down. Loud blaring music, AC was blasting, I had to go back to my car and get a pair of socks, a hat, and 2 sweaters. I’m not even exaggerating. It was so uncomfortable to be sitting there. It felt like the ac was all around us just blowing cold air directly at us. Finally this time, there was someone at the front. Got seated just fine and then upon ordering the server asked for a card on file like I was at a bar with an open tab. Mind you they have never done this before!!! Honestly, PEOPLE WOULD NOT BE WALKING OUT AFTER FINISHING THEIR MEAL IF THE SERVERS WOULD JUST DO THEIR JOBS. Idk how everyone is always just gone except for the bartenders behind the bar. Like where do yall go? I just don’t get it. Our server didn’t check on us for a long time. I even made eye contact with her with my head fully turned back so I can find her after searching for her for so long. And she still walked past me. Still gave her the 18% tip. Still think it’s unfair to take my card, throw my food in my face and only check on me once in an hour and a half maybe 2. And then expect to get tipped. On...

Not sure how this place has an average of 3 stars. Horrible management. Writing this review as we’re being held hostage waiting for dessert the kids ordered over 40 minutes ago and we’re already charged and paid (including an obligatory 18% gratuity). We’ve been here for 3 hours and service is horrible, it took over 30 minutes to get our beers and we’re only able to 1 refill. There’s 1 awful bartender pictured, that said “I’m too busy to poor beers. Go ask your waitress” Not sure who is an employee or not because no one is in uniform or has nametags and half the staff is standing around outside and in the back. They’ve got a line of people waiting to get in, with plenty of empty tables. Someone at the table went to the restroom and said there was no toilet paper, I went in an hour later and a poor lady said “Is anyone in here, can I have some toilet paper”. Not sure whose personal Spotify is playing but the music selection switched from slow jams to ranchera. Out waitress did as much as she could but the kitchen and bar were so backed up that aside from refilling our soft drinks there wasn’t much she could do. Food was meh and came out so late we couldn’t enjoy it warm. Came in for lunch, ended up staying til dinner, still left hungry. We asked for the manager multiple times, apparently he doesn’t exist? The host said “go ask you waitress”

I see they take the time to respond to reviews with some generic response that asks you to go fill out a form about the visit. No, all the info you need about how poorly ran this restaurant is in the reviews. The onus should be placed on the company not the patrons....