Pizza Hut — Restaurant in Carson

It's been literally 2 years or more since I order "delivery" from Pizza Hut due to BAD experiences of pizza being delivered "barely" warm, soggy & oily. The only time Pizza Hut's pizza is REAL good is when it's REAL hot. Otherwise, you taste the OIL in it and it's YUCK. SO today, at my husband's urging, we ordered 2 pizza's for delivery. We are literally LESS than 10 minutes from the Avalon location. We ordered online and was advised delivery would take 84 minutes. It took about 1hr and 20 minutes. We called twice to check on the delivery. The pizza was finally delivered and to my dismay, I warned my husband, it was barely warm AND soggy oily. Couldn't eat it and i wasn't about to WASTE my money . My husband drove to Pizza Hut to return the pizza & he didn't go in angry or aggressive, he simply stated that the pizza was delivered cold and requested a refund. The employee brought it to the attention of their MANAGER who was in the background. The MGR gave the employee the OK to refund. Sadly, my husband said the MGR didn't even acknowledge him, didn't ask questions, no smile, no offer of an apology, NOTHING. Really sad to have these kind of folks in customer service. This review is for the Pizza Hut on Avalon Blvd. in Carson. ALSO, Carson is really developing the community specifically the mall area which is RIGHT across from this Pizza Hut location. A suggestion to the owners, I've lived in Carson for 15 years and this location really needs remodeling, new, excited employees, and a RE-VIEW on the pizza recipe. Otherwise, I will GO to PIEOLOGY (forget delivery) who is amazing, and refer my friends and family there instead. I want Pizza Hut to survive, but it won't with it's old drabby building and uncaring employees. I will absolutely no longer patronize at your location. BTW, the ONE star is for the delivery person, an older Spanish woman, who was very friendly when she...

I ordered online for pickup at the location. I went in and asked for my order. I was told they see no order under my name. I told them I was charged for a pizza and again told no order existed and asked was it for their location. I realized I forgot my phone, went back home to get my device. Upon walking back into the restaurant , there was a sign around the door area that was on the floor that said “cash only”. I walked up to the counter and showed them my Pizza Hut confirmation along with the email from my bank showing they charged my card. They said their system was down and can’t see my order. I asked if they can make the pizza since I was charged for it. I was told I would have to pay cash for a new one and that they can’t go by my electronic info since their system was down. I was not going to pay for another pizza when charged for one. They would not budge and didn’t apologize for the inconvenience. I told them, they have now lost me as a customer, no comment from them. I told them that they needed to put something on the website so no additional orders are taken by the system and customers go through this. I went home and called my bank to take charges off,...

Pizza Hut still to me better than Domino's but don't think I'm going to be visiting Pizza Hut too much anymore. Reason being that Pizza Hut charges you and charge call that actually kind of forgot what's it called but it's sort of like a tip but it's not a tip and that's besides the taxes. I looked that up which was on my receipt and the employer has an option what I read, to share that with his employees or her employees or if not they keep it to themselves as in just get richer. I did ask an employer if they share that with them and they said nope. So with the taxes which was close to $3 and now this new fee that Pizza Hut charges it was another close to $3 You're basically are not getting no special deal if you think that you are...