Starbucks — Restaurant in Carson

One morning after purchasing a 40 oz. Starbucks iced espresso from Walmart (located in the same parking lot) I went to the actual Starbucks location to get a cup of ice to enjoy my iced espresso. Now I typically go to a different location, but because this location was so close without any other cars in the drive-through, I decided to stop there. The female barista proceeded to tell me that she would have to charge me $6.95 for a cup of ice with chocolate and caramel drizzle. I was really puzzled because I typically only pay about $2 or less for the cup of ice with the drizzle at other locations. She proceeded to tell me she needed to charge me for a Venti tea and I told her that was OK, I just like a cup of ice without the drizzle. Once arriving at the window, I was greeted by Travis. He proceeded to tell me that he can charge me only for the drizzle and I paid my usual price. Travis, thank you for your friendly and thoughtful customer service. Although the gesture was small, it was a monumental move to find a way to keep the customer happy (and returning!) and still generate a sale for the business. Every single dollar count, I know, I’m in marketing. Thank you for instantly turning my experience around Travis. I really appreciate your initiative and outstanding...

Went in to take an interview at lobby-was running late so i went in straight to sit and start my zoom meeting. After maybe 15mins a barista approaches me(Asian i believe) and him seeing i am in the middle of speaking he is rudely trying to interrupt me. I turn my laptop and give him notes- he types i must consume in order to use the lobby- i nodd and type back ok- not for one second did I not think of consuming, i was running late which is why i didnt order but i was. I spend a heavily amount of money on Starbucks monthly. This was just rude and unnecessary. He seen i was in an interview and just hoovered making me break eye contact. Very intrusive. I finished walked up to the register to order, no one was up front so I walked out. Your store had s loss of about...

I am Senior Pastor of a Christian Church in Modesto. My brother lives in Carson and we come here often. Today is my wife's birthday and we have been, collectively, spending our money with Starbucks for over 20 years (Gold Card Member). My wife wanted a free coffee for her birthday. The young associate was not friendly or accommodating. I do not desire preferential treatment, but the simple kindness in the refusal of the free drink w/o the app is the bare minimum. I do not want to taint all baristas, but this one was not a representation of your company or its values. A drink company providing common courtesy at the minimum or a free drink at the maximum is an investment in earning a repeat customer or solidifying the continued loyalty of...