Subway — Restaurant in Cary

Yesterday, 11/2, while at Wal-Mart I stopped by Subway to ask a staff member (tall young man) whether they accepted coupons at this location. I showed him the coupon as well and he confirmed yes.

11/3, arrived at 11am and I believe the owner was there. Ordered two subs, proceeded to use the coupon and was told by the owner they don't accept coupons. I politely said a staff yesterday said yes. He begrudgingly said he'll "check" and after a 15 seconds of reviewing the coupon and scanning it, he said sorry I can't accept this. FYI, he also didn't have ranch dressing nor Italian Herb & Cheese bread...

We usually go to either the Subway by Crossroads or Ten Ten Road, who btw never have an issue accepting coupons. Highly recommend as both locations also don't skimp...

Cookies NOT fresh, NOT baked that morning. I've come here numerous times just for their cookies. The last two times I specifically asked 'were these baked today?' One employee replied 'we always start the day with an empty cabinet' - that should have been my clue -- they were stale. Today, the woman said 'I don't know, I just got here.' then turned to speak to what looked to be a manager/owner man sitting in the back of the store. She spoke in their native language, then turned to me to ask how many, looked back at him and he shook his head 'yes'. Huh? My bad! Not fresh at all! I tried to call the store afterward - no answer. Sometimes we have to learn...

Worst customer service ever this subway emplye refused to let you build your owen sub with what you want on your sub this location just needs to be shut down and the employee on duty dident seem to hardly understand English or what it means to serve your customers right. I have a vary particular taste of what I like and what I don't like on my sandwich and to completely refuse a customer is extramly bad business. Any other subway or Jersey Mike's, Harris Teeter, will make it exactly how you want no questions asked or out right refusal...