Jimmy John's — Restaurant in Charlotte

I was a huge fan of this Jimmy Johns. Came at least once a week to order my favorite sub ever. One day when handing over my debit card to pay at the drive thru, the cashier (a white male) asked me to spell out my name. I wasn't sure why but I immediately spelled it out. Then he paused and stared at my face, looked at my debit card (which has my recently taken picture on it by the way), and repeated the motion over and over. Then he asked for my drivers license. Without hesitation I started to pull out my id. Then he says "that's ok, I just wanted to make sure you are who you say you are". Not only was I hurt, but my car was soaking wet because I had to answer ridiculous questions while it poured raining just to get a sub. This was an obvious form of discrimination. When I called and asked to speak to the manager, he did not apologize for his employees behavior and said "the employer just likes to go above and beyond to provide great sevice" and that "I should be grateful he asked to check my ID". I asked several times for him to send a copy of the store policy stating this was ok but he never did. I spoke to the district leader and he said this was not normal. Never again will I order from this Jimmy Johns. I am very disappointed that the manager considered this employee his...

I am a long time JJ visiter and had a terrible experience today. Went through the drive through. Ordered #11 no mayo combo. Drove home. First bite. Oozing mayo. I go back. Walk up to the register and the short lady says "what do you want?" I said I just went through the drive through and my orders wrong. She says "well what's wrong with it". I said "it doesn't match what the ticket says". She goes to the manager (who is working the line) and he said to make one on the fly. While I'm standing in front of him he doesn't say a word to me. Head down working as if I'm the problem and inconvenience for him. He wraps up my sub and says, "Do you need a bag?" I said no. He says "have a good day." No smile. No apology. Nothing. Just pushes me out. Felt like I was the problem when I didn't get what I paid for. Frustrating to say the least.

I go to the one at 7808 S Tryon St suite h, Charlotte, NC 28273 often on lunch breaks ver often. The manager there is the man and super nice. His employees seem happy...

For someone who used to work here as my first job and has personally met the owner of these stores, I know Matthew is not training y’all like this. Not only did the person I was with have to ask what was on the country club multiple times and got a different answer every time. They had to remake my bf’s sandwich bc even though we asked multiple times we were not told mayo came on the sandwich. I ordered a club tuna. Which is what I get every time. This was my first time getting it on a wrap, but I am pretty sure it doesn’t come with 4 pieces of cheese that take up more of the order than the actual tuna. This was probably the worst experience I have had and I’m pretty understanding. But given the fact it was 9PM and we were the only people ordering at the time I just think it’s sloppy, lazy, and not worth the $25 I had to spend for 2 sandwiches. I’m extremely disappointed with the fall off of this specific store, which is crazy bc the menu has grown and sounds great. Too bad I won’t be...