Papa John's — Restaurant in Charlotte

When I arrived to place my order, Kaniqua was kindly helping a costumer who she was referring to as her “home girl”. I waited for my turn, placed my order, paid. She then realized there was no Diet Coke I just paid for. I asked if I could have water instead and if there was a price difference. She responded there was but I could have the water. The other employees and Kaniqua were dancing, singing and playing with each other as if there were no costumers there. She then asked me again which pizza I ordered (the works) and placed a meat livers in the oven instead. Then went on to a group video the other employees started while dancing together, and recognizing the mistake, I said “excuse me, I ordered the works”. She aknowledged me and placed the pizza in the oven. The other lady’s order was ready, she handed it to her and kindly wished her a nice evening (this was another passanger, she was not a coworker). Then went back to cutting off again, to the point that a male employee in the neighbor’s business told her out loud that she may be forgotten her costumer (referring to me). My pizza was then coming out of the oven, she got it ready, handed it to me without looking at my face. I thanked her and wished her a good evening, she mumbled her response again without looking at my face. I went back after finished eating and asked for her name so that I could write a review. She hesitated in giving it to me, but the cashier asked me if everything was ok, and I explained that I wanted her name because I would write this review. The cashier then wrote her name down for me. There’s a line between having fun with your coworkers and being disrespectful with the clients in...

I didn’t even make it to the counter before deciding this Papa John’s was not getting my business. A very large male employee at the oven started shouting to people in line asking what they wanted. I was fourth in line from the counter and too far back to read the menu properly. When he started shouting at me for my order, I told him I wasn’t ready to order yet. He very rudely rolled his eyes and continued to stare at me with impatience. As a smaller woman, I felt very belittled and anxious. My family and I order Papa John’s from our home state of Texas quite frequently so experiencing such poor treatment was unprecedented. Papa John’s: I’m a business owner so I understand the struggle to find competent employees right now. But seriously, you can do...

Called to order pizzas last night from Quality Inn guy took the order and my credit card information said they would deliver within 20 minutes yet food never arrived! Called back after 45 minutes of waiting they were closed and no way to reach anyone! If you didn’t want to take the order and deliver you should have NEVER taken the order and had us waiting! Spoke to management at the hotel and he says that this happens often! Save your time and money because you will likely be giving someone your credit card info and getting...