Sabor Latin Street Grill — Restaurant in Charlotte

I have heard a lot about this place but actually going there was a bit disappointing. While the food was not that bad, the service is the reason why I'm giving this establishment such a low rating. First off, I felt rushed to order. This was my first time here and the older lady behind the cash register was very rude. Had no patience. It was bad enough I did not want to leave a tip. I was not pleased. Secondly, she charges me $.95 for sour cream instead of the $.50 it was supposed to be with the quesadilla. While, I'm not bothered by $.45, I did decide to ask. She tried to argue with me stating that she charged the right amount as a side. I told her that is not what the menu is saying. At that time, there were two employees getting into it in the kitchen. A thirs stepped in and told the one girl to go in the back. The lady at register looks at me and says "that's ridiculous". Really...that's all you have to say. So, the last thing that pushed me over was I ordered a side of yuka fries. They did not give a number to put on my table. However, there was a number on our ticket. Nevertheless, they gave the group beside us the same number that was on our ticket. When the yuka fries went to the other group, my wife told the lady that was our yuka fries. The lady tried to argue again, and said no they are number 16. The guy opened the box and said he didn't order it. She then took the box back to the kitchen, put the fries on a plate then returned to our table as if these were fresh fries. She then threw some churros and ice cream which were not that good on the table while saying.."I do not know what's going on in the kitchen". Im not sure if this lady was the manager but or not but she took no responsibility in her action nor those of the employees working there. Not sure if I'll return but I do want those who are visiting for the first time...

DO NOT GO TO UPTOWN IF YOU HAVE CASH AND ARE BLACK. I have been to the NODA location for years, because I live there and they are SUPERB. Never had an issue. I went to Uptown tonight. They deserve all this smoke. My order was the usual $40-50. They told me they would not accept my $100 bill and stated that it could be fake. I just got paid. Nothing but 100's in my pocket, in my scrubs, straight from work, and to be accused of a fake hundred is hella disrespectful. When I asked for a store number, the gentleman was shaking. I asked if they had a counterfeit pen to even verify ANY of the 100's I had in my pocket. They said their pen did not work and that they have been jipped by fake money from previous customers. When the cashier realized that was all I had, he changed his tune to, " we don't accept any bills larger than 20". I probed him to see how this would happen when this location is DIRECT walking distance from Truist/BBT bank uptown and we are the banking capital! I have never been treated in a manner where my money is not acceptable but if a baller came in for the same service, no issue or concern is raised. I was raised in the suburbs of Michigan and have never experienced this level of flabbergasting customer service. I have lived in NODA for 11 years and have ALWAYS had stellar service. Uptown is completely unacceptable. I literally have ordered for years through Ubereats and regular pickup while at work and at home and for friends. We literally left Optimist Park to come eat at Sabor. Fix it, Jesus. Sabor, I am highly disappointed.

Very Sincerely,

Loyal Consumer from NODA regarding...

I was visiting Charlotte this week and decided to talk a walk around uptown and find some food. Well I stumbled upon Sabor Latin Grill which I had never heard of before, but a Taco did sound delicious so i went in to give it a try. As soon as i walked in i was greeted by some wonderful latin music which was really upbeat and uplifting and the place was really clean too (98 Health score) so they get an A for Atmosphere (See what I did there? Lol) but what was most impressive is when I went in I only saw one employee, but it was slow so I thought nothing of it. So I order an Taco Authentico with the Al Pastor pork and a barbacoa quesadilla. Then I noticed the guy taking my order moved over to make the order also, and he made it PERFECT. The Barbacoa quesadilla was to die for... perfectly cooked on both sides, melty cheese and the peppers and onions OMG Order it tomorrow I promise you'll love it. As I was eating it started getting busy and it was still just the one guy by himself, I assume he was a Manager but they should really get that guy some help he was busting his butt in there by himself. Whatever his name is give him a raise. The overall experience was a 10 out of 10, great food great service and you cant ask for more. So if you see a Sabor Latin Grill stop in and try it...