Stoke Charlotte — Restaurant in Charlotte

Awful experience, will never go back. A small group of us went to the Mother’s Day brunch (which was $70 for each adult) all of the food was cold other than the omelette that was made to order. Almost all of our plates were full when we were finished eating because the food wasn’t warm at all. There was also one server for the WHOLE place. We felt so bad for her as she was running around everywhere and wasn’t able to provide good service due to the fact she was alone. We had empty water glasses and had to clean up our own plates. Again not the waitress’s fault. We asked for the manager to voice our concerns and he was completely dismissive. My friend communicated our concerns about how the food was cold and was quite disappointing since they were charging $70 for the brunch buffet. He told us that the food is warmed under heat lamps so it shouldn’t be cold. We also mentioned that there was only one server for the whole place and he said he didn’t need more than one because there were managers there to help. There was a spill as the server was bringing drinks to another table and neither managers or any other employees offered to help her. She had to clean up the glass and liquid off of the floor while the managers stood in the back and made ONE drink together. There was another incident where the server was cleaning up some plates and such from a table and few utensils fell on the floor and the male manager watched it happened and just turned around. They didn’t offer to comp a buffet meal or anything just offered us a free round of drinks only after he walked away 15 minutes later. We asked for our check so we could pay and leave and our check sat on a counter for at least 10 minutes before it was brought to us and had to wait another 10-15 before it was picked up by the waitress.

I hope the waitress knows she is not faulted in any of this and management needs to get it together.

This was such a disappointing experience as my friends and I wanted to spoil our moms on their day. I will never be going back and feel so bad that our moms didn’t get the experience...

I would first like to say the customer service is beyond exceptional. Jordan is a phenomenal manager , Andrea is the perfect hostess and Maria is heaven sent, there was a young man that waited on me as well whose name I didn’t catch but one of the most sweetest spirits around. I’ve been in a hotel for 3 weeks due to my new home not being ready yet with my 6 year old who happens to be autistic. We came down for dinner and my son Jaxon wasn’t having the best night and I shared with Maria that he was on the spectrum and our situation ( simply holding adult conversation). I asked could my food be packaged to take back up stairs. Maria was beyond understanding and so loving and encouraging I’m sure she could tell I was having a long day and that Jax wasn’t at his best. She let me know that her brother was on the spectrum too and that she completely understood but it didn’t stop there she began to encourage and uplift me by letting me know how great of a job I was doing and holding it together so well. I needed that more than she knew. I thanked her and she kept depositing words of affirmations as I was leaving. Then around 9pm there was a knock at my room door and a man standing with a suit on and a bag in his hand. I open the door with the latch on because I wasn’t expecting anyone. This man said this is from Maria your waitress from earlier today , I figured i had left something down there well once I looked in the bag it was water , popcorn , fruit , seltzer for myself and a chocolate chip cookie. All i could do was cry because this small gesture moved me and changed my entire night. I cried for about 10 minutes because she was so intentional about it all. She didn’t have to but she did. I don’t have the amount of words to describe how special this was to me. I will never forget this ever in life. Being a mom with a disabled child is tough and others are not always kind but this let me know that thoughtfulness and kindness isn’t dead. It was displayed in real-time. I’m forever grateful and encourage anyone to visit and dine with this...

Used Stoke for a corporate recruiting dinner event - we used the private space near the back of the restaurant. The space was very cozy and perfect for our group. The food was served family style, which was a different touch, but not bad. ALL OF THE FOOD WAS DELICIOUS!! Offering feedback in three different areas:

Vegetarian Options: the vegetarian options were very limited. We had two people in our group and they could only feast on the side items and I am 100 percent sure they were hungry after.

Service: There was one person working our group of 10 - and while a group of 10 is a small group...the service that Stoke provides is very upscale in nature. Our server could have used assistance with clearing the table, re-setting the table after courses, and drink orders. Our group, at times felt that a lot of time went by between meals and it took forever to get the tables cleaned up for the next course.

Attention to Detail: Had to request menus to be printed, as this is not a service that automatically comes whe you book a large party. However, I think Stoke should add this as an automatic option - if there is a corporate event, more than likely there is no one in the actual group who knows what's being served. It is great to let the group know ahead of time what's being served. Once the menus were printed - there was a ribeye on the menu and when entrees came out were were served fish (which is what was originally ordered). However, our guests expectations were set from the printing of the menu - again, they did not know what was ordered and went completely off the printed menu. During our dinner, the music started blasting in the room and we had to ask for it to be turned down - it was very loud and we could not hear anyone in the group.

Stoke is overall a great new addition to the uptown area and I am looking forward to having future events...