Basil Thai Charlotte — Restaurant in Charlotte

Empty on a Saturday night? 🚩🚩🚩 (I should have known better 😭)

I don’t usually write reviews but, here we are. As I’m writing my review, I noticed there was already a bad review from hours (8) before. First, we can start with the food- for the pad thai, the chicken smelled like wet dog and the pad thai itself was barely edible. As an Asian-American, I had pad thai before and this wasn’t it.

The waitress pointed out that one of the people at our table enjoyed their food, come to realize it was because they omitted the chicken from their dish.

I think the biggest thing, other than the pad thai- was the fact that our server had no common sense when it comes to being a server. She was the one with the brown, short hair and wore glasses. I think there was some miscommunication due to her having an accent as well, but she genuinely seemed she didn’t really understand what I was trying to communicate to her when I talked about the food not being good.

As a waitress myself, I definitely am more understanding when mistakes happen. For her, after we told her the food was bad and we couldn’t eat it, she didn’t seem to show any remorse and said “well it’s pad thai…” when we explained why it was inedible and shrugged us off and didn’t do anything about it. At the end of the night, when one of the members of our party went to pay, she told the waitress again about how she couldn’t eat the food- the waitress just shrugged and insinuated “well you chose that food, that isn’t our fault”. I can’t speak for ALL restaurants but at my restaurant, if a customer told me that they didn’t enjoy the food (after I check on them) I immediately go to try to find a solution. In this case I would’ve told my manager to help sort it out, or even ask if they want something else instead (send it back to the kitchen).

For her, she never even told her manager. She told him after we paid 💀. Like what do you mean you never told him about the food when you came by to ask?

At the end of the night, the person who paid didn’t want to give tip. For this person, this was very big- she always tips way more, especially for exceptional service! Of course, that led to the manager coming to our table. I think he was trying to be nice- but it definitely came off as aggravated 😭 He was telling us that he tries to stand with his servers (which of course I get- as he should! Unless they are in the wrong- which in this case, hate to break it to you) He asked us why we didn’t tip. I told him what I told the server earlier, which was that the food wasn’t good and we couldn’t eat it, the chicken smelled like wet dog. He definitely pushed us to tip her in a very stand-offish way, but in the end we did tip her (honestly bump America just pay a good wage lol). But here is where I knew she didn’t understand what I was trying to communicate. I was trying to find a solution, which I threw an idea out there which was “why don’t you just take off the food since we didn’t eat it, and with that money take it as a tip”. She then told her manager that we told her to pay for our food 💀 Like girl, what? After I said to grab the manager for help, she then, in her frustration as well, went to get him and as I explained it to him he said that was not possible.

Mind you, I have been to other Basils- I actually went to the Charleston location before, the food and the service was great. I genuinely think it is just a big management problem. At the end of the day, the girl was trying I’m sure- but she just ended up coming off as rude and with no hospitality senses. So come here if you want your night to be ruined lol. We got McDonalds afterwards 🤷🏻‍♀️

And, just something I have a problem with- the bathroom was also pretty dirty 😭

tl;dr: service is bad, food is disappointing. come if you want your...

Sad to say it but the service of this once amazing dining experience has gone down. Back in December I made reservations for a party of 8 celebrating my sister's birthday. We were seated quickly. The server came took our drink and appetizer orders. Drinks came out within 10 minutes or so but the appetizers were never brought to the table. He came back took our entree orders never acknowledged that we didn't get our appetizers until we said to cancel them. We waited extremely long for our food which were all wrong. Then we had to wait again for the correct orders to be made. Slowly but surely the food started to appear with some of the orders still wrong. At this time we were over the entire experience. The manager came over as he knew it wasn't our first time and apologized for the service stating he was working with new staff. At the end of the night he comp the dinner because the service was just that bad. I mean people who came in after us received their food first and had just as much people with them.

Fast forward to last night. This time it was just my husband and myself. We were seated quick enough since I had made reservations. The server came and greeted us. Got our drink orders and appetizer. She came back 10 minutes later to say the bartender could not make one of our drinks a pineapple cocktail. We settled for gingerale. Then 15 mins went by still no appetizer which was just the lettuce wrap. She came back we placed our entree order. After 5 minutes came to apologize because one of the entrees was done so i needed to substitute for something else. I ended canceling the appetizer thinking by the time we got that our dinner would probably coming up too. We waited and waited and waited at 1 hour we got up and left. I paid for my drink and left. I use to enjoy dining here but no more. We wasted time and money for a horrible experience. I hope they get it back together soon because they will continue to lose loyal and new customers. Even the couple next to us had to cancel their dessert order because it was taking too long. I overheard them talking and complained about the service too. This was my husband first time here and what I expected to be a great first impression turned out to be a horrible experience making me feel bad for ruining his bday weekend by recommending coming here in the...

Avoid This Place

After years of loyalty, we were treated with utter disregard. This experience has completely soured our view of this restaurant. We will no longer be patronizing this establishment and highly discourage anyone considering dining here. The inconsistency and lack of respect for loyal customers are truly disappointing. Do yourself a favor and find a place that values its patrons.

Backstory: My fiancé and I have been loyal patrons of this establishment for 7+ years, frequently ordering what we considered our favorite meal in Charlotte. This evening marked the end of our support for this local business.

After a long day of traveling with flight delays, we decided to treat ourselves to our regular order through ChowNow; the ordering platform on their website. When I arrived to pick it up, I was informed that the order had been canceled. They had reported it as canceled through ChowNow.

We live 30 minutes away and make the commute specifically for this meal. Understandably frustrated, I voiced my concerns. A gentleman, approached and stated he as the owner and proceeded to explain that they would “no longer be making dishes like this,” referencing specific changes to the meal due to certain ingredients.

Note: my fiancé cannot have certain ingredients because of her allergies.

The cancellation of our order, without alternative suggestions and refusal to accommodate allergies, is unacceptable. How can you cancel an order if you offer the option(s) on your ordering platform?

The owner’s attitude was shockingly rude and dismissive. He made no effort to offer an alternative solution or show any empathy for our situation. Instead, he was condescending and unhelpful, treating our concerns as an inconvenience rather than an opportunity to maintain customer loyalty.

I was shocked and honestly thought this was a joke. For seven years, we've placed the same order ($50-$80+ w/ cost increase) often, with occasional dining at the restaurant for birthdays and special occasions...