Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Charlotte

On the 29th, we came to this location to pick up an online order. Upon entering the drive thru, we were rudely handed a bag tied shut. Then the worker turned there back to us. It took a while before my husband tapped on the window to let them know we did not receive our completed order. They asked what you were missing, and he stated, "He was missing the drink." What drink did you have, they asked? He stated that he could not remember what it was called but a lemon freeze, he thought. They then told him they didn't have it and they didn't know what to tell us. So I go inside to speak to someone else. From there, it went extremely downhill. I asked to speak to someone about the order. I got a very rude young lady who insisted that they could not do anything but offer me a drink in place of my frozen lemonade. So I asked for a refund. The young lady persisted she couldn't give me one, so I would have to come back when management was there. I told my husband that we would have to come back tomorrow to get a refund, and she starts demanding in her stern voice her boss isn't back until Wednesday. So my husband comes in and yells I would like to speak to your managers he rudely says that she is the manager.he says yall don't have the drink I ordered, so I would like a refund. She states she can't give him one. He gets mad and, with a swear word, says you can't take my money and give me what I ordered. She says loudly that if he continues to cuss, she doesn't have to speak to him. He becomes more adimit that she does. Then I just told him to calm down and let me speak. He got pissed off and walked out. I asked for a number to call, and she states there is not one. So I googled the customer service number for zaxby's. I called to corporate and was speaking to them about everything. They were trying to help me when she said her manager told her that she had to tell me the store is closed and I must leave. I was still talking to corporate, who was trying to get their names, and she says I will have to call the police and have you removed. However, there were still 4 young men in the store. I brought it to her attention, and she said they were here before 10 p.m., and you were not. So I politely said I am not leaving until I get a resolution. She states that I am disturbing the customers' peace. So she picks up her microphone and starts yelling customer's is your peace disturbed? They responded to her no, I was not. Then one jokingly said I could not taste my drink the same now. But no, she isn't bothering us. Part of the staff was chanting south side at me as I had told the operator I had a long drive to come back as I lived on the west side of Charlotte. Long story short, the police came, and we paid almost 40.00 and did not get all of the order. The police understood that I was not in the wrong, but we were banned by the lady. With no resolution. Worst experience we ever had. We only went there as we could not cook due to our house being burned down, and I was wearing a heart monitor that was visible so far even with corporate no solution other that a credit to my account in the form...

Approximately 6 months ago, this Zaxby's was great. The food was good, fresh, hot and the employees customer service was wonderful. Fast forward to now... this location down right sucks. Both the food and employees have completely downgraded. I went here to order a salad and my order was paired with the wrong salad dressing. Nothing major, but I did call and ask to speak with a manager just so he could inform his team to pay a little better attention to customers requests. I frequented this restaurant during my lunch so I really did not want another instance where I must choose to eat a salad with dressing I dislike or eat a dry salad all together. I did not hold it against them as I've stated, this was nothing major. Today however, was my last straw with this place. I began placing my order, a chicken finger plate, and I tell the lady over the intercom "Please add an extra ranch to that" she replies very sarcastically, "Baby it already comes with ranch" I said "I know, I am telling you that I want an extra one (because 1 + 1 = 2... c'mon simple math) so I should have 2 in my bag" then she proceeds to ask "What drink?" I say "Strawberry Fanta and no coleslaw" This lady comes out her mouth and ask me "Whatchu want me to do with the coleslaw?!" At this point I'm thinking, I frankly don't give a damn because I just don't want it. I reply "Uh don't put it on my plate...? Just give me extra fries" If I do not want something... why ask me what I want you to do with it? Not only do I not care but I don't work there so I can't tell you the protocol to follow but I would assume it would be to LEAVE THE COLESLAW WHERE IT IS AT IN THE COLESLAW CONTAINER BUCKET. Nonetheless I got my extra fries and tenders tossed in hot honey mustard and the meal was terrible. The fries were cold and unseasoned, the tenders were cold and dry despite having sauce on them and the toast was decent. I won't be returning....

The motto of Zaxby’s is “Indescribably Good.” Hilarious, because if I were to assign a motto to this particular location, it’d be “Indescribably Slow."

On Wednesday, August 8, 2024, at approximately 10:30 a.m., I made the mistake of hitting the drive-thru here. I was greeted with the classic "Just a moment!" — which, in this case, translates to "Prepare to waste the next decade of your life." Ten minutes later, I’m still glaring at the speaker and menu, wondering if I’d accidentally driven into a time warp.

Meanwhile, the cars behind me are fuming and glaring, while other customers are breezing in on foot, grabbing their food, and getting out faster than it takes to brew a pot of coffee. It’s like they’ve got a NASCAR crew in the kitchen but brainless troglodytes manning the drive-thru. It made me feel as though I had been marooned in an episode of Gordon Ramsay’s "Kitchen Nightmares," except I wasn't being paid for my acting skills!

Now, I'm not blowing steam off without understanding. I have some years of experience in the fast-food and restaurant trenches, so let me lay it out for you — this performance was an unholy, unmitigated, and cringe-inducing disaster. With fewer than 4 customer cars in the parking lot and a meager 4 cars in the drive-thru, I’d have been shown the door if I’d pulled this stunt in my food service days.

On a positive note, I will concede that the men’s bathroom (and the restaurant in general) was exceptionally clean, the food was up to Zaxby’s usual standard, and Ms. Imena S. — the lady at the front counter — was genuinely kind and courteous when I brought up the drive-thru debacle.

Overall, I’m giving this place one star. At the end of the day, people expect a fast-food joint to be, well, FAST. I’m thoroughly disappointed and won’t be returning to this particular...